Product Quality Assurance Manager

vor 3 Wochen

München, Deutschland Nuna Vollzeit

About the job We are a leading global brand dedicated to creating Smart, Helpful, and Bold baby gear since 2007. Our business has continued to grow exponentially, and we are seeking an experienced and analytical Product Quality Assurance Manager (m/f/d) with a focus on post-market compliance activities. In this key role, you will handle product-related issues that occur after market launch, including customer complaints, quality issues, field feedback and regulatory inquiries, drive technical investigations & risk assessments, and ensure findings are integrated into our Compliance Management System. You will act as a central point of contact for our European subsidiaries and distributor markets in the EU and UK, ensuring that post-market events are addressed efficiently, transparently, and in full alignment with regulatory obligations and internal standards. What you'll do 1. Post-Market Compliance & Regulatory Liaison Run and evolve a robust Post Market Compliance process (intake, triage, documentation, escalation). Act as primary liaison for market surveillance authorities (EU/UK) and external labs/certification bodies. Oversee documentation, tracking, and evaluation of post-market events in the Compliance Management System (CMS). 2. Incident Management, Risk & Continuous Improvement Investigate field issues and returns (teardown, measurement, documentation), coordinate root cause analysis with Quality/Engineering/Manufacturing and suppliers. Perform risk assessments (severity/likelihood) and initiate preventative/corrective actions. Provide internal training and guidance on incident handling, corrective actions, and reporting obligations. What you'll bring Degree in Engineering, Product Safety, Quality Management, Legal, or a related field. 3–5+ years in product compliance, field quality, complaints/warranty or post‑market - ideally within consumer/juvenile goods, automotive, bike/e‑mobility or durable goods. Solid grasp of European regulations and experience with authority inquiries. Experience with handling regulatory authority inquiries, product complaints, and field returns. High attention to detail and strong problem-solving mindset. Fluent in English; German or other European languages are a plus. Collaborative, analytical, decisive; comfortable working cross‑functionally and across time zones. What You’ll Get: Purposeful Work: A meaningful role contributing to the safety and quality of children's products. Global Scope: Central responsibility with broad international exposure across Europe and Asia. Empowered Culture: Flat hierarchies, short decision-making processes, and room for your ideas. Work-Life Balance: A flexible work schedule and a strong focus on work-life balance – with the mindset to give 100% when it matters. Diverse & Supportive Team: Collaborate with a talented, multicultural team and learn from a wide range of professional backgrounds. Professional Development: Grow your skills and career with the fast-expanding company.

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