Client Success Manager

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white-label solution by banks and other B2B partners. The company’s offerings are rounded off by attractive interest rates, loans, and private equity. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. Over one million clients have already entrusted more than €30 billion to the platform. Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services. Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say. Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English). Job Description You are a reliable contact person both for existing customers and for those interested in our services in France and Italy. You answer inquiries from our customers by email and chat. You work closely with other departments to find quick solutions for more complex questions. You are responsible for customer satisfaction and customer retention. You continuously expand your financial knowledge through internal training as well as through self-interest. You use the feedback of our customers and identify potential for improvement of our product as well as internal processes. You will work closely with Product, Capital Markets, and Operations. Qualifications You have an affinity for capital market products and digital solutions. You are experienced in supporting customers via phone, E-mail, chat, and/or in person. You have a genuine passion for customer service and ownership of the customer experience, including comprehensive issue resolution. You can work independently in a dynamic, constantly changing environment. You are a reliable and collaborative team player who thrives in a dynamic environment. You hold a Bachelor's or Master's degree in Business Administration or Economics; or a professional background in banking is preferred but not required. You are fluent in French, Italian, and English (both written and spoken). Additional Information Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients Work from our centrally located offices in the heart of Munich or Berlin, nestled in lively neighborhoods filled with vibrant restaurants, cozy cafés, and a wide range of convenient amenities Be productive with the latest hardware and tools Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget Learn and experience German culture first hand by joining our free German language classes International relocation support is provided if required Flexible vacation policy and the opportunity to work from abroad Benefit from an attractive compensation package and from the company pension scheme Monthly contribution of 50% for the ‘Deutschland Jobticket’ Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker Enjoy flexible and discounted sports activities with Urban Sports Club