Operations Lead

Vor 2 Tagen

Düsseldorf, Deutschland Mammotion Tech Vollzeit

Position Summary We are seeking a detail-oriented and proactive Service Center Operations Coordinator to be the operational backbone of our European Service Center. You will manage logistics, warehouse operations, on-site safety, and external communications, providing crucial support to our technical and service teams.

Logistics, Warehouse & Inventory Management
Maintain and coordinate the daily management of workspaces, tools, and equipment.
Support service engineers with machine routing, work order preparation, and material staging.
Safety, Compliance & External Communication
Liaise with property management, local authorities, and government agencies to ensure compliant operations.
Monitor compliance for hazardous materials, battery transportation, and packaging regulations.
Act as the primary contact for necessary communication with customs, property management, and other external parties.
Administrative Support & Reporting
Facilitate smooth information flow between repair, technical support (FAE), and parts teams.
Prepare and submit Weekly/Monthly KPI reports on center operations and support management in driving efficiency improvements.

College diploma or Bachelor's degree. A focus on Logistics, Supply Chain, Operations Management, or a related field is preferred.
~1-3 years of hands-on experience in logistics, warehouse, or operations coordination. Ability to read and process basic documentation in English and German (required for European operations).

Practical knowledge of warehouse operations (WMS), logistics processes, and inbound/outbound procedures.
Proficiency in using Microsoft Excel, ERP systems, and service ticketing platforms.
Existing experience working with local German logistics suppliers.

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