Service Coordinator
vor 4 Wochen
Location: Hofheim Site Office Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions to ports, borders, military sites, high-threat facilities, and checkpoints. Our mission is to help combat terrorism, drug smuggling, illegal immigration, and trade fraud through innovative scanning systems using low-, medium-, and high-energy X-ray technologies. Role Summary We are seeking a proactive and detail-oriented Service Coordinator to join our team in Hofheim, Germany. In this pivotal role, you will be responsible for coordinating the day-to-day operations of our field service team across EMEA, ensuring timely and consistent customer support and service delivery. Responsibilities Coordinate daily field service activities including engineer job allocation, planned maintenance, and customer quotations. Manage service-related tasks in our ERP system (D365), including service order creation, maintenance scheduling, and quotation issuance. Oversee non-project-related installations from sales booking to customer invoicing and service handover. Liaise with external out-of-hours call centres and ensure smooth handovers from overnight shifts. Maintain regular communication with internal stakeholders: field service engineers, key account managers, contract managers, supply chain, technical support, and partner managers. Collaborate with overseas distributors for planned and ad-hoc service works, including purchase order creation and documentation. Generate and follow up on time & material quotations; plan works upon receipt of purchase orders. Ensure timely closure of service calls and accurate posting of service orders to correct cost and inventory locations. Drive all service transactions through the ERP system, including inventory and RMA processing. Provide cover for other service coordinators during absence or sickness. Maintain accurate service documentation and support the development of scalable systems and processes. Monitor and report on service KPIs in line with management targets. Prepare reports for senior management as required. Support continuous improvement initiatives and contribute to service excellence. Candidate Requirements Minimum 3–5 years’ experience in a similar coordination or service administration role. Fluent in German and English (essential). Experience with Microsoft Dynamics 365 (D365) is highly desirable. Proficiency in Microsoft Office and Microsoft CRM. Strong organisational and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Why Join Us? At Rapiscan Systems, you’ll be part of a team that’s making a real impact on global security. We offer a dynamic work environment, opportunities for growth, and the chance to contribute to cutting-edge technology solutions.
-
Service Coordinator
vor 3 Wochen
Hofheim am Taunus, Deutschland Rapiscan Systems VollzeitLocation: Hofheim Site Office Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions to ports, borders, military sites, high-threat facilities, and checkpoints. Our mission is to help combat terrorism, drug smuggling, illegal immigration, and trade fraud through innovative scanning systems...
-
Service Coordinator
vor 5 Stunden
Hofheim, Deutschland Rapiscan Systems VollzeitLocation: Hofheim Site OfficeRapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions to ports, borders, military sites, high-threat facilities, and checkpoints. Our mission is to help combat terrorism, drug smuggling, illegal immigration, and trade fraud through innovative scanning systems using...
-
Logistics Coordinator
Vor 5 Tagen
Hofheim am Taunus, Deutschland Rapiscan Systems VollzeitLogistics Coordinator Location: The role is based at Hofheim-Wallau | Germany Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade...
-
Service Coordinator
vor 1 Woche
Hofheim, Deutschland OSI Systems, Inc VollzeitJob Description OverviewLocation: Hofheim Site OfficeRapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions to ports, borders, military sites, high-threat facilities, and checkpoints. Our mission is to help combat terrorism, drug smuggling, illegal immigration, and trade fraud through...
-
Customer Service Coordinator
Vor 5 Tagen
Berliner Straße -, Offenbach am Main, Germany Bewerberportal Vollzeit 35.000 € - 45.000 € pro JahrZur Verstärkung unseres Teams suchen wir für den Bereich OPS-Germany & Central East einen engagierten Customer Service Coordinator (m/w/d).
-
Customer Service Coordinator
Vor 4 Tagen
Berliner Straße -, Offenbach am Main, Germany Bewerberportal Vollzeit 40.000 € - 60.000 € pro JahrZur Verstärkung unseres Teams suchen wir für den Bereich OPS-Germany & Central East einen engagierten Customer Service Coordinator (m/w/d) für den Bereich East.
-
Service Coordinator
Vor 6 Tagen
Hofheim in Unterfranken, Bayern, Deutschland Rapiscan Systems Vollzeit 60.000 € - 75.000 € pro JahrOverviewLocation: Hofheim Site OfficeRapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions to ports, borders, military sites, high-threat facilities, and checkpoints. Our mission is to help combat terrorism, drug smuggling, illegal immigration, and trade fraud through innovative scanning...
-
Logistics Coordinator
Vor 6 Tagen
Hofheim, Deutschland Rapiscan Systems VollzeitLogistics CoordinatorLocation: The role is based at Hofheim-Wallau | Germany Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud....
-
Logistics Coordinator
vor 2 Wochen
Hofheim, Deutschland OSI Systems, Inc VollzeitJob Description OverviewRapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system...
-
Adult Service Co-ordinator
vor 4 Wochen
Hofheim am Taunus, Deutschland Rapiscan Systems VollzeitRapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection solutions to ports, borders, military sites, high-threat facilities, and checkpoints. Our mission is to help combat terrorism, drug smuggling, illegal immigration, and trade fraud through innovative scanning systems using low-, medium-, and...
