Customer Success Manager
Vor 2 Tagen
At YouAppi, we’re looking for a highly motivated and experienced Senior Customer Success Manager (CSM) to join our growing team. As a Senior CSM, you will be responsible for ensuring the success, retention, and growth of our clients by providing exceptional service, guidance, and support across all stages of the customer journey. You will be the main point of contact for key accounts, helping them maximize the value they derive from our mobile marketing platform. Key Responsibilities : Client Success & Retention: Develop strong relationships with key clients and ensure their continued success with YouAppi’s platform by delivering personalized support and solutions that meet their needs. Strategic Account Management: Manage a portfolio of high-value accounts, ensuring long-term success and satisfaction. Identify opportunities for growth through upselling and cross-selling YouAppi’s products and services. Onboarding & Training: Lead client onboarding, ensuring a smooth transition and providing training to help clients effectively use our platform to achieve their business goals. Collaboration with Internal Teams: Work closely with sales, product, and technical teams to ensure client needs are met and expectations are exceeded. Provide valuable feedback to enhance product development and customer experience. Performance Optimization: Monitor and analyze campaign performance, providing insights and recommendations to improve results. Help clients optimize their use of YouAppi to meet key performance indicators (KPIs). Problem Solving: Address any client issues or challenges quickly and efficiently, working with internal teams to resolve them in a timely manner. Reporting: Track and report on customer health, engagement, and performance metrics. Provide regular updates to senior management on client satisfaction and opportunities for growth. Qualifications : 5+ years of experience in Customer Success or Account Management, preferably within the AdTech, SaaS, or mobile marketing industries. Proven track record of managing complex client relationships and driving customer satisfaction and retention. Strong analytical and problem-solving skills, with the ability to leverage data to improve client outcomes. Experience with mobile marketing, programmatic advertising, and/or performance-based campaigns. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams. Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment. A proactive and results-driven mindset, with a focus on customer success and business growth. Fluent in English (additional languages a plus). Why YouAppi ? Work with a dynamic, innovative team in a fast-growing global company. Opportunity to make a significant impact on client success and company growth. Competitive salary and benefits package. A collaborative and supportive work environment where your ideas and contributions are valued. If you’re passionate about helping clients succeed and want to be part of a cutting-edge mobile marketing platform, we’d love to hear from you
-
Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland emnify Vollzeit 60.000 € - 120.000 € pro JahrYour Role Are you a customer-centric professional who enjoys challenges, thrives in dynamic environments, and is passionate about IoT and new technologies? Join our ambitious Customer Success Management team and play a crucial role in driving customer satisfaction, retention, and revenue growth at emnify As a Customer Success Manager, you will own and...
-
Customer Success Manager
Vor 2 Tagen
Berlin, Deutschland YouAppi VollzeitAt YouAppi, we’re looking for a highly motivated and experienced Senior Customer Success Manager (CSM) to join our growing team. As a Senior CSM, you will be responsible for ensuring the success, retention, and growth of our clients by providing exceptional service, guidance, and support across all stages of the customer journey. You will be the main point...
-
Customer Success Manager
vor 19 Stunden
Berlin, Berlin, Deutschland YouAppi VollzeitAt YouAppi, we're looking for a highly motivated and experienced Senior Customer Success Manager (CSM) to join our growing team.As a Senior CSM, you will be responsible for ensuring the success, retention, and growth of our clients by providing exceptional service, guidance, and support across all stages of the customer journey. You will be the main point of...
-
Customer Success Manager Berlin
vor 1 Woche
Berlin, Deutschland WalkMe VollzeitAbout the position *Candidates must be fluent in both German and English*WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient,...
-
Customer Success Manager
Vor 7 Tagen
Berlin, Berlin, Deutschland Acre VollzeitAre you passionate about solar and battery projects and maximising value?Acre is proudly working with an international digital platform designed to streamline the solar and battery project lifecycle for installers and retailers, offering a comprehensive suite of free tools. It enables users to efficiently design, quote, procure and manage solar installations...
-
Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Shiftmove VollzeitAs our experienced Customer Success Manager, you will play a crucial role in ensuring the long-term success of our customers by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify new opportunities that...
-
Customer Success Manager
Vor 6 Tagen
Berlin, Berlin, Deutschland Shiftmove VollzeitAs our experienced Customer Success Manager you will own a portfolio of DACH customers and play a crucial role in ensuring the long-term success by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify...
-
Customer Success Manager
vor 1 Tag
Berlin, Berlin, Deutschland WalkMe VollzeitWalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize...
-
Customer Success Manager
vor 1 Woche
Berlin, Berlin, Deutschland AllCloud VollzeitJob SummaryAllCloud is looking for an action-oriented, and self-motivated individual to join our growing managed services team. The mission of the Customer Success Manager is to ensure that our customers realize the full value of the offerings and services they have purchased from AllCloud, ultimately maximizing renewals and upsell opportunities. This is a...
-
Revenue Operations Manager
Vor 2 Tagen
Berlin, Deutschland GoodHabitz VollzeitWelcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. Our mission? To make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. How do we do it? We craft unique training experiences now available in 10 countries...
