Customer Care Agent Deutsch/English

vor 2 Wochen


Ottobrunn, Deutschland Hemmersbach GmbH & Co. KG Vollzeit
Mitarbeiter IT Support 2nd Level Onsite (m/w/d)

Are you passionate about IT and eager to make a real difference? Join Hemmersbach, one of the fastest-growing companies, and provide top-notch IT support in unique locations As an Onsite Technician, you'll be the go-to person for all things tech in Ottobrunn, ensuring our users have a smooth and enjoyable experience.

What you'll do:
  • Be the first point of contact for technical inquiries and issues, providing creative solutions with a smile.
  • Take ownership of IT systems, including installation, maintenance, and troubleshooting (MS Win 10, MS Active Directory, etc.).
  • Handle hardware/software installations, network configurations, and actively participate in IT projects (rollouts, migrations, hands & eyes support).
  • Analyze and document system and application errors, ensuring timely resolution.
What you'll need:
  • Completed apprenticeship as IT Specialist for System Integration or 2+ years of experience in IT support.
  • Strong experience with the Microsoft environment.
  • Experience working with ticketing systems.
  • Familiarity with Google Environment (Docs/Sheets).
  • Driver's license class B.
  • Excellent communication skills in fluent German (C1) and good English skills for daily use.
What we offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Dynamic and international work environment.
  • The chance to work with cutting-edge technology.
  • A supportive and collaborative team atmosphere.


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