Customer Care Agent Deutsch/English

vor 2 Wochen

Ottobrunn, Deutschland Hemmersbach GmbH & Co. KG Vollzeit
Mitarbeiter IT Support 2nd Level Onsite (m/w/d)

Are you passionate about IT and eager to make a real difference? Join Hemmersbach, one of the fastest-growing companies, and provide top-notch IT support in exciting locations As an Onsite Technician, you'll be the go-to person for all things tech in Ottobrunn, ensuring our users have a smooth and enjoyable experience.

What you'll be doing:
  • Be the first point of contact for all technical inquiries and issues, providing creative solutions with a smile.
  • Take ownership of setting up and maintaining IT systems, including MS Win 10 and MS Active Directory.
  • Install hardware and software, configure networks, and actively participate in IT projects like rollouts and migrations.
  • Analyze and document system and application errors, ensuring their timely resolution.
What you'll need:
  • Ideally, a completed apprenticeship as an IT Specialist for System Integration or at least 2 years of experience in IT support.
  • Solid experience with the Microsoft environment, including Windows 10 and Active Directory.
  • Familiarity with ticketing systems for efficient issue tracking and resolution.
  • Experience with Google Environment (Docs/ Sheets) is a plus.
  • A valid driver's license (Class B) is required for on-site visits.
  • Excellent communication skills in fluent German (C1) and good English language proficiency for daily use.
What we offer:
  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A dynamic and international work environment.
  • The chance to work with cutting-edge technology.
  • A supportive team and a company culture that values its employees.

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