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Customer Support Mitarbeiter

vor 4 Monaten


Oberhausen, Deutschland NPO Applications GmbH Vollzeit
CUSTOMER SUPPORT MITARBEITER (M/W/D) Die NPO Applications GmbH ist ein Softwareunternehmen mit dem Schwerpunkt webbasierter Softwarelösungen. In einem fast 60-köpfigen, stetig wachsenden, dynamischen und sehr gut qualifizierten Team, entwickeln und betreuen wir seit mehr als 15 Jahren webbasierte Softwarelösungen. WELCHE AUFGABEN ERWARTEN DICH

Dein Schwerpunkt liegt auf dem 1st-Level-Support unserer Produktgruppe kitaplus, nur Inbound Du bist Teil eines Teams zur Annahme, Bearbeitung und Weiterleitung von Kundenanfragen per Tickettool Du identifizierst Probleme, löst diese oder leitest diese an unser Entwicklungsteam weiter Du dokumentierst die Supportanfragen für eine spätere Nachverfolgung in unserem Ticket-System

WAS WIR DIR BIETEN

Teamorientierte Unternehmenskultur sowie Kommunikation auf Augenhöhe Individuell abgestimmte Einarbeitung inklusive Patenprogramm Vertrauensarbeitszeit, Mobiles Arbeiten und Home-Office Option sind nach der Einarbeitung möglich Zahlreiche social Benefits wie kostenloser Parkplatz/ Beteiligung ÖPNV, Getränkeflatrate, täglich frischer Obstkorb, Teamevents, Urban Sports Club-Mitgliedschaft und vieles mehr. Attraktives Gehaltsmodell, Mitarbeiter-Bonuszahlungen, Arbeitgeberzuschuss zur betrieblichen Altersvorsorge, sowie erhöhte Sozialleistungen im eigenen Firmenversorgungswerk

UNSERE ANFORDERUNGEN

Du hast eine abgeschlossene Berufsausbildung, idealerweis im kaufmännischen Bereich, Du hast Berufserfahrung im Bereich Customer Support oder Du bist Quereinsteiger/in Du hast Freude am Umgang mit Kunden und bist kommunikativ Du hast Spaß daran selbstständig und im Team zu arbeiten Du hast eine schnelle Auffassungsgabe, bist gut organisiert, zuverlässig und belastbar - auch in stressigen Situationen Du hast gute Deutschkenntnisse in Wort und Schrift

WAS JETZT?

Sollten wir Dein Interesse geweckt haben, bewirb Dich einfach mit einem kurzen Lebenslauf und Deiner Gehaltsvorstellung bewerbung AT npo-applications.de