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Customer Support Mitarbeiter

vor 4 Monaten


Oberhausen, Deutschland NPO Applications GmbH Vollzeit

CUSTOMER SUPPORT MITARBEITER (M/W/D)

Die NPO Applications GmbH ist ein Softwareunternehmen mit dem Schwerpunkt webbasierter Softwarelösungen. In einem fast 60-köpfigen, stetig wachsenden, dynamischen und sehr gut qualifizierten Team, entwickeln und betreuen wir seit mehr als 15 Jahren webbasierte Softwarelösungen.

WELCHE AUFGABEN ERWARTEN DICH

* Dein Schwerpunkt liegt auf dem 1st-Level-Support unserer Produktgruppe kitaplus, nur Inbound
* Du bist Teil eines Teams zur Annahme, Bearbeitung und Weiterleitung von Kundenanfragen per Tickettool
* Du identifizierst Probleme, löst diese oder leitest diese an unser Entwicklungsteam weiter
* Du dokumentierst die Supportanfragen für eine spätere Nachverfolgung in unserem Ticket-System

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