Customer Success Manager
vor 2 Wochen
We are proud to help more than 10,000 businesses, including H&M, PayPal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in MarTech.
At our core, we believe work is about more than just numbers - it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.
Join us and become part of a company that's empowering people to unlock their digital potential
Introduction
The Customer Success Manager (CSM) is the key partner helping customers achieve their strategic objectives and extract maximum value from their investment in our products. CSMs drive adoption, retention and expansion of our products and services by being a trusted advisor to our customers. They are experts on our products and technology, digital strategy and on growing a culture of harmonizing, understanding, and acting on digital data. CSMs accomplish this by being empathetic and seeking to understand our customers' challenges and needs, and respond with a problem solving mindset. By relying on past experience, business acumen, and technical aptitude, CSMs are the driving force that enable our customers to unlock their digital potential. Additionally, the CSM serves as the liaison between us and the customer – facilitating collaboration with Product, Engineering, Sales, Professional Services and others to be the voice of the customer within our company.
Job Responsibilities
In partnership with Account Executives, own the overall relationship with assigned clients in a blended portfolio of 25-40 customers, focusing on: growing adoption and ensuring retention, expansion and satisfaction.
Work with customers to build and execute on a success plan that establishes critical goals and key performance indicators.
Ensure customers adopt best practices for both running their digital program and in using our platform.
Aid customer teams in exposing program value to their organization Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs through example and professional and personal experiences.
Drive accountability for deliverables internally and among customer and partner teams.
Assess and provide perspective on customer challenges related to technical implementation, marketing strategy and building a culture of harmonizing, understanding, and acting on digital data.
Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned customers and drive continued value of our solution and services.
Coordinate appropriate resources for each meeting to obtain the desired outcome.
Identify and develop opportunities for new usage of our product across organizational functions and business units.
Educate and advise on potential use cases for new or unused features of our platform.
Manage account issues and escalations.
Maintain your own current functional knowledge and technical knowledge of our platform.
Collaborate with services to produce and implement solutions to customer challenges.
Collect product feedback and advocate for customer needs within the company.
Stay on top of industry news, technology products, platforms and partners to provide and maintain a deep industry and ecosystem expertise.
Knowledge and Experience
3+ years of experience in a related function with direct customer contact and engagement experience, ina post-sale or professional services function, preferably at a SaaS-based company.
Prior experience in a Customer Success Manager Role or equivalent with a history of increasing satisfaction, adoption, and retention.
Familiarity working with clients of all sizes, especially B2C mid-market and enterprise retail organizations.
Experience working with web or mobile app product and development teams.
Experience with customer data platforms (CDP), digital marketing platforms, e-commerce platforms, and a real passion for new technologies.
Project and stakeholder management experience & skills.
Education
Bachelors degree and preferably further professional training in direct marketing a plus
Competencies
Establishing Relationships
Navigating Organizations
Prioritizing and Organizing Work
Making Convincing Arguments
Negotiating Agreements
Optimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
-
Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland 20° VollzeitMöchtest Du Teil eines engagierten Teams sein, das sich leidenschaftlich für eine nachhaltige und lebenswerte Zukunft einsetzt? Bei 20° sind wir aktuell auf der Suche nach einem/einer Customer Success Manager/in (m/w/d).Unsere 2023 gegründete Firma hat es sich zur Aufgabe gemacht, Hausbesitzenden eine einfache, erschwingliche und nachhaltige energetische...
-
Customer Success Manager im Bereich Onboarding
vor 2 Wochen
Berlin, Deutschland softgarden e-recruiting gmbh VollzeitCustomer Success Manager (m/w/d) im Bereich Onboarding Vollzeit Tauentzienstraße 14, 10789 Berlin, Germany Hybrid Mit Berufserfahrung Deine Rolle Als Customer Success Manager (m/w/d) im Bereich Onboarding bist du ein entscheidender Teil unseres Teams und verantwortlich für: Projektmanagement und Einführung: Gemeinsam mit uns bist...
-
Senior Customer Success Manager
vor 4 Stunden
Berlin, Berlin, Deutschland xymatic VollzeitOur mission is to reduce complexity by offering unified video publishing tools and products, enabling all video businesses to unlock the potential of any form of video.As a Senior Customer Success Manager, you'll be the primary point of contact for our key B2B clients, responsible for maintaining and enhancing customer relationships. You'll manage client...
-
Junior Customer-Success-Manager
Vor 6 Tagen
Berlin, Deutschland YoungCapital VollzeitFange als Junior Customer-Success-Manager (m/w/d) anStelle als Junior Customer-Service-Manager (m/w/d) deine Kommunikationsfähigkeiten unter Beweis und werde zum Kundenmagneten. Hier erfährst du, wie.Was du machen wirst: Als Junior Customer-Success-Manager (m/w/d) entfesselst du das volle Potenzial des Kundenerfolgs. Du navigierst gekonnt durch...
-
Customer Success Manager
vor 1 Woche
Berlin, Deutschland Optimizely VollzeitAt Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our...
-
Senior Customer Success Manager
vor 41 Minuten
Berlin, Deutschland xymatic VollzeitOur mission is to reduce complexity by offering unified video publishing tools and products, enabling all video businesses to unlock the potential of any form of video. As a Senior Customer Success Manager, you'll be the primary point of contact for our key B2B clients, responsible for maintaining and enhancing customer relationships. You'll manage client...
-
Implementation Manager SaaS
vor 18 Stunden
Berlin, Deutschland Troi GmbH Vollzeitâ®â¯Implementation Manager SaaS / Customer Success (m/w/d) Über das Unternehmen Erfolgreiches Proj...
-
Customer Success Manager
vor 4 Wochen
Berlin, Deutschland Gilytics AG VollzeitGilytics (www.gilytics.com), develops and provides a cloud solution for automated routing, design, analysis, comparison of energy, telecommunication and transport infrastructure grid and network (power lines, pipelines, roads, analytics, hydrogen, etc..).Although rewarded with international prizes and selected for competitive global programs, we don't sit on...
-
Customer Success Manager Farming
vor 3 Wochen
Berlin, Deutschland jameda GmbH VollzeitAufgepasst, als Customer Success Manager:in - Farming kannst Du bei uns im Kundenservice durchstarten! Bei jameda schreiben wir Erfolgsgeschichte, indem wir den Gesundheitsbereich für Ärzte:innen und Patienten:innen menschlicher gestalten. Unsere Mission ist es, starke Beziehungen zu unseren Kunden aufzubauen, ihre Bedürfnisse zu verstehen und ihnen zu...
-
Customer Success Manager
vor 3 Wochen
Berlin, Berlin, Deutschland PlanerAI GmbH VollzeitPlanerAI, wenn Softwarelösung und Nachhaltigkeit zusammenkommen – wir möchten die Lebensmittelverschwendung im Einzelhandel innerhalb der nächsten fünf Jahre mit Hilfe künstlicher Intelligenz halbieren. Wie wir das machen? Unsere Stärke ist unser einzigartiges Team. Wir sind KI-Expert:innen, Espresso-Liebhaber:innen und Teamplayer:innen Unser...
-
Customer Success Manager Farming
vor 4 Wochen
Berlin, Deutschland MioDottore VollzeitUnternehmensbeschreibung Aufgepasst, als Customer Success Manager:in - Farming kannst Du bei uns im Kundenservice durchstarten! Bei jameda schreiben wir Erfolgsgeschichte, indem wir den Gesundheitsbereich für Ärzte:innen und Patienten:innen menschlicher gestalten. Unsere Mission ist es, starke Beziehungen zu unseren Kunden aufzubauen, ihre...
-
Customer Success Manager
vor 1 Monat
Berlin, Deutschland 20° VollzeitMöchtest Du Teil eines engagierten Teams sein, das sich leidenschaftlich für eine nachhaltige und lebenswerte Zukunft einsetzt? Bei 20° sind wir aktuell auf der Suche nach einem/einer Customer Success Manager/in (m/w/d). Unsere 2023 gegründete Firma hat es sich zur Aufgabe gemacht, Hausbesitzenden eine einfache, erschwingliche und nachhaltige...
-
Berlin, Deutschland caralegal GmbH VollzeitWerde Teil unseres Teams! Lass uns gemeinsam Datenschutz zum Wettbewerbsvorteil machen! Mit unserer Privacy Solution Platform geben wir Unternehmen aus allen Branchen die Power, Daten verantwortlich zu managen. Unsere Mission ist es, mit unseren Lösungen Datenschutz in Unternehmen vollständig neu zu definieren. Unterstütze uns dabei als Customer Success...
-
Director, Customer Success DACH
Vor 5 Tagen
Berlin, Deutschland Workday GmbH (Euro) VollzeitAbout the Role The Customer Success Manager (CSM) is Workday’s bridge between our Professional Services and Production Services teams. As a Director of the named CSM team, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will provide both management and technical leadership....
-
Customer Success Manager
vor 3 Wochen
Berlin, Deutschland everphone GmbH VollzeitEverphone ist die One-Stop-Lösung für Firmensmartphones und -tablets. Als Pionier und führender Device-as-a-Service-Anbieter übernimmt Everphone Beschaffung, Konfiguration, Verwaltung, Sicherheit und Austausch der Geräte für Unternehmen und Organisationen. Die Zeitersparnis der firmeninternen IT beträgt beim Einrichten der Geräte bis zu zwei Stunden...
-
Customer Success Executive
Vor 4 Tagen
Berlin, Deutschland Cisco Systems Vollzeit**Who You’ll Work With** The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco’s Customer Experience (CX) organization. We build deep relationships with customer senior leadership, partners, and the extended Cisco account team to aid the customers in achieving their goals. With Cisco’s transformation to...
-
Customer Success Manager
Vor 4 Tagen
Berlin, Deutschland trawa VollzeitUnsere mission für dichBrennst du für zufriedene Kunden und nachhaltige Lösungen? Dann bist du bei trawa genau richtig! Als Customer Success Manager gestaltest du mit uns die Zukunft unserer Kunden und sorgst dafür, dass sie mit unserem nachhaltigen Produktportfolio erfolgreich sind. Bewirb dich jetzt und werde Teil unseres Teams!Als Customer Success...
-
Customer Success Manager
vor 3 Wochen
Berlin, Deutschland softgarden e-recruiting GmbH VollzeitCustomer Success Manager (m/w/d) im Bereich Onboarding bei softgarden e-recruiting GmbH | softgarden View job here Customer Success Manager (m/w/d) im Bereich Onboarding Vollzeit Tauentzienstraße 14, 10789 Berlin,...
-
Customer Success Lead
vor 3 Wochen
Berlin, Deutschland Cozero VollzeitJoin Our Mission to Fight Climate Change as our Customer Success Lead Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Lead to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product and...
-
Customer Success Lead
vor 4 Wochen
Berlin, Deutschland Cozero VollzeitJoin Our Mission to Fight Climate Change as our Customer Success Lead Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Lead to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product and...