Site Lead for Participant Testing

vor 1 Monat

Berlin, Deutschland Applause GmbH Vollzeit

The Site Lead in Berlin will work closely at the Global Operations and SDM directions to ensure device(s) readiness, meeting the scheduled data collection session targets and to consistently demonstrate strong customer-service, operational and technical aptitude.

*Note that bilingual German/English fluency is a requirement for this role as is going into the office 5 days/week.

Terms:

  • Role: Site Lead for Participant Testing
  • Type: Freelance contract
  • Location: Obentrautstraße 72, 10963 Berlin, Germany
  • Start date: November 4, 2024
  • Duration: Through January 31, 2025; potential extension
  • Capacity: Up to 8 hours daily, Monday to Friday
  • Language: Bilingual German/English
  • Pay: $32 USD per hour
Tasks

Asset Management and Logistics

  • Manage inventory of smart devices including check-in and check-out for devices entering and exiting the facility

  • Coordinate device preparations and shipments across EU sites

  • Act as main POC to troubleshoot issues related to onsite testing, logistics and transportation

  • Perform basic troubleshooting on smart devices; set up, clean smart devices

    People and Data Management

  • Instruct, guide and assist moderators for smart device testing sessions

  • Escalate smart device problems or tester reported issues to the designated collection owner

  • Collaborate with team members and communicate updates across the team

  • Attend device and collection related trainings and status meetings

  • Address operational, security and compliance issues onsite

  • Oversee collection data quality and transfers

Requirements
  • Strong communications skills
  • Customer service experience - IT/hardware/wearables a plus
  • Logistics experience
  • Can follow detailed technical documentation & instructions
  • Problem solving capabilities
  • Be a quick learner and dependable
  • Can work alone with little or no supervision
  • Fluent in German and English
  • Is able to work on-site from the Berlin office
Benefits

Take the opportunity to work for the world leader in digital quality tester and gain insights into Smart Device Testing

  • Site Lead for Participant Testing

    vor 3 Wochen

    Berlin, Berlin, Deutschland Applause GmbH Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Site Lead for Participant Testing to join our team at Applause GmbH. As a key member of our Global Operations team, you will be responsible for ensuring device readiness, meeting scheduled data collection session targets, and demonstrating strong customer-service, operational, and technical...

  • Site Lead for Participant Testing

    vor 3 Wochen

    Berlin, Berlin, Deutschland Applause GmbH Vollzeit

    Job SummaryWe are seeking a highly skilled and experienced Site Lead to oversee participant testing operations in Berlin. The successful candidate will work closely with our Global Operations and SDM teams to ensure device readiness, meet data collection session targets, and demonstrate exceptional customer service, operational, and technical aptitude.Key...

  • Site Lead for Participant Testing

    vor 4 Wochen

    Berlin, Berlin, Deutschland Applause GmbH Vollzeit

    Job DescriptionWe are seeking a highly skilled and experienced Site Lead to join our team at Applause GmbH. As a Site Lead, you will be responsible for ensuring the readiness of devices, meeting data collection session targets, and demonstrating strong customer-service, operational, and technical aptitude.Key Responsibilities:Manage inventory of smart...

  • Site Lead for Participant Testing

    vor 1 Monat

    Berlin, Berlin, Deutschland Applause GmbH Vollzeit

    Job DescriptionWe are seeking a highly skilled and experienced Site Lead to join our team at Applause GmbH. As a Site Lead, you will be responsible for ensuring the readiness of devices, meeting scheduled data collection session targets, and demonstrating strong customer-service, operational, and technical aptitude.Key Responsibilities:Manage inventory of...

  • Site Lead for Participant Testing

    vor 1 Monat

    Berlin, Berlin, Deutschland Applause GmbH Vollzeit

    Job DescriptionWe are seeking a highly skilled and experienced Site Lead to join our team at Applause GmbH. As a Site Lead, you will be responsible for ensuring the readiness of devices, meeting scheduled data collection session targets, and demonstrating strong customer-service, operational, and technical aptitude.Key Responsibilities:Manage inventory of...

  • Site Lead for Participant Testing

    vor 4 Wochen

    Berlin, Berlin, Deutschland Applause GmbH Vollzeit

    Job DescriptionWe are seeking a highly skilled and experienced Site Lead to join our team at Applause GmbH. As a Site Lead, you will be responsible for ensuring the readiness of devices, meeting data collection session targets, and demonstrating strong customer-service, operational, and technical aptitude.Key Responsibilities:Manage inventory of smart...

  • Site Lead for Participant Testing

    vor 1 Monat

    Berlin, Deutschland Applause GmbH Vollzeit

    The Site Lead in Berlin will work closely at the Global Operations and SDM directions to ensure device(s) readiness, meeting the scheduled data collection session targets and to consistently demonstrate strong customer-service, operational and technical aptitude. \*Note that bilingual German/English fluency is a requirement for this role as is going into the...

  • Site Lead for Participant Testing

    vor 2 Wochen

    Berlin, Berlin, Deutschland Applause GmbH Vollzeit

    The Site Lead will work closely with Global Operations and SDM to ensure device readiness, meeting data collection session targets, and demonstrating strong customer-service, operational, and technical aptitude.Key requirements include bilingual German/English fluency and regular office attendance.Key responsibilities include:Managing inventory of smart...

  • Site Lead for Participant Testing mfx Bilingual freelancer

    vor 1 Woche

    Berlin, Deutschland Applause GmbH Vollzeit

    The Site Lead in Berlin will work closely at the Global Operations and SDM directions to ensure device(s) readiness meeting the scheduled data collection session targets and to consistently demonstrate strong customerservice operational and technical aptitude.*Note that bilingual German/English fluency is a requirement for this role as is going into the...

  • Site Lead for Participant Testing

    vor 4 Wochen

    Berlin, Deutschland Applause GmbH Vollzeit

    The Site Lead in Berlin will work closely at the Global Operations and SDM directions to ensure device(s) readiness, meeting the scheduled data collection session targets and to consistently demonstrate strong customer-service, operational and technical aptitude. *Note that bilingual German/English fluency is a requirement for this role as is going into the...

  • Site Lead for Participant Testing

    vor 1 Monat

    Berlin, Deutschland Applause GmbH Vollzeit

    The Site Lead in Berlin will work closely at the Global Operations and SDM directions to ensure device(s) readiness, meeting the scheduled data collection session targets and to consistently demonstrate strong customer-service, operational and technical aptitude.*Note that bilingual German/English fluency is a requirement for this role as is going into the...

  • Site Lead for Participant Testing

    vor 1 Monat

    Berlin-Kreuzberg, Deutschland Applause Vollzeit

    The Site Lead in Berlin will work closely at the Global Operations and SDM directions to ensure device(s) readiness, meeting the scheduled data collection session targets and to consistently demonstrate strong customer-service, operational and technical aptitude. **Note that bilingual German/English fluency is a requirement for this role as is going into...

  • Site Lead for Participant Testing

    vor 1 Monat

    Berlin, Deutschland Applause Vollzeit

    The Site Lead in Berlin will work closely at the Global Operations and SDM directions to ensure device(s) readiness, meeting the scheduled data collection session targets and to consistently demonstrate strong customer-service, operational and technical aptitude.*Note that bilingual German/English fluency is a requirement for this role as is going into the...

  • Technical Moderator for Participant Testing

    vor 4 Wochen

    Berlin, Berlin, Deutschland Applause GmbH Vollzeit

    Job SummaryWe are seeking a highly skilled Technical Moderator for Participant Testing to join our team at Applause GmbH. As a Technical Moderator, you will play a critical role in ensuring the smooth execution of technical testing activities.Key ResponsibilitiesPerform Moderator 1 and 2 activities as required;Conduct data dumps and manage the device...

  • Technical Moderator for Participant Testing

    vor 4 Wochen

    Berlin, Berlin, Deutschland Applause GmbH Vollzeit

    Job SummaryWe are seeking a highly skilled Technical Moderator for Participant Testing to join our team at Applause GmbH. As a Technical Moderator, you will play a critical role in ensuring the smooth execution of technical testing activities.Key ResponsibilitiesPerform Moderator 1 and 2 activities as required;Conduct data dumps and manage the device...

  • Technical Moderator for Participant Testing

    vor 4 Wochen

    Berlin, Berlin, Deutschland Applause GmbH Vollzeit

    Job SummaryWe are seeking a highly skilled Technical Moderator for Participant Testing to join our team at Applause GmbH. As a Technical Moderator, you will play a critical role in ensuring the smooth execution of technical testing activities.Key ResponsibilitiesPerform Moderator 1 and 2 activities as required;Conduct data dumps and ensure accurate data...

  • Technical Moderator for Participant Testing

    vor 4 Wochen

    Berlin, Berlin, Deutschland Applause GmbH Vollzeit

    Job SummaryWe are seeking a highly skilled Technical Moderator for Participant Testing to join our team at Applause GmbH. As a Technical Moderator, you will play a critical role in ensuring the smooth execution of technical testing activities.Key ResponsibilitiesPerform Moderator 1 and 2 activities as required;Conduct data dumps and ensure accurate data...

  • Technical Moderator for Participant Testing

    vor 2 Wochen

    Berlin, Berlin, Deutschland Applause GmbH Vollzeit

    Applause GmbH is seeking a skilled Technical Moderator for Participant Testing to join our team. As a Technical Moderator, you will be responsible for performing Moderator 1 and 2 activities, data dumps, setting up testing and moderator rooms, managing the device bank, and updating software and firmware.Key Responsibilities:Perform Moderator 1 and 2...

  • Part-time Site Lead for Participant Testing

    vor 2 Wochen

    Berlin, Deutschland Applause Vollzeit

    The Site Lead in Berlin will work closely at the Global Operations and SDM directions to ensure device(s) readiness, meeting the scheduled data collection session targets and to consistently demonstrate strong customer-service, operational and technical aptitude.*Note that bilingual German/English fluency is a requirement for this role as is going into the...

  • Technical Moderator for Participant Testing

    vor 2 Wochen

    Berlin, Berlin, Deutschland Applause GmbH Vollzeit

    Are you a tech-savvy individual comfortable using new gear and apps? Do you feel comfortable learning new technology and instructing/guiding others in their usage?We are seeking a Technical Moderator for Participant Testing to join our team at Applause GmbH. As a Technical Moderator, you will be responsible for performing Moderator 1 and 2 activities, data...