Lead - Customer Service
Vor 2 Tagen
Job Purpose:Ensure Customer Service and Order Entry processes, for German business by guaranteeing the operation of the flow of orders and the management and control of administrative related tasks for the proper functioning of the organizationKey Accountabilities:1.Order to cash & complaint managementOrder entry: hospitals, wholesaler and retail pharmacies.Process and manage orders in the system and ensure reach to the Logistic Agency to be delivered.Discounts and pricing revision and alignment for orders Registration and updating of processed orders and dataStock value loss compensation claims control and monitoring.Manage customer complaints (quality, logistics, documentation) in partnership with QA and Logistics.Track customer satisfaction metrics and initiate continuous improvement projects.2.Customer Service LeadershipLead and supervise customer service operations for pharmacies, wholesalers, and hospitals.Act as escalation point for key accounts.Ensure OTIF, order accuracy, and service-level excellence.Ensuring service and quality standards for the CSOperational responsibility for the day-to-day businessPermanent analysis and control of KPIsClose collaboration with the sales force/ first point of contact for all OTC mattersSetting up processes to ensure cooperation with 3plEnsuring right master data creation through 3PL3.Supply management (Logistics & Warehouse operations)Check the stock with frequency to ensure we don’t run out of stockExpiry date continuous check and short shelf-life management.Returns management and coordination. Ensure that the returns from customers received in our Warehouse in good conditions Manage relationships with 3PL providers for warehousing and distribution.Ensure GDP-compliant transportation, temperature control, and documentation.Oversee depot operations: receiving, storage, pick/pack, dispatch, and reverse logistics (returns, recalls).Drive warehouse KPIs such as picking accuracy, OTIF dispatch, and stock integrity.4.Demand Planning & Inventory ControlPrepare rolling demand forecasts in collaboration with Sales & Marketing.Analyze sales trends, seasonal patterns, and promotional plans to optimize inventory.Maintain optimal stock levels, avoiding stockouts, overstocking, and expiries.Monitor inventory ageing, batch traceability, and stock reconciliation.5.Procurement & Supplier ManagementCoordinate with procurement teams and CMOs for supply continuity.Monitor supplier delivery performance.Support product launch planning with supply readiness.6.Regulatory & Quality ComplianceEnsure GDP, AMG, AMWHV, and EU-GMP compliance.Support QA in batch release and regulatory documentation.Ensured GDP-compliant documentation and supported QA during batch release, deviations, and recalls.Successfully passed multiple internal/external audits with zero critical findings.Educational qualificationscommercial training, e.g. as an industrial clerk (m/f/d) for wholesale and foreign trade or forwarding clerk (m/f/d)Medium level of MSOffice package.Fluent written and spoken German – C-Levela basic knowledge of EnglishRelevant experience:Minimum 5 year experience in the customer service of a medium-sized company, in Pharma field mandatory. Skills:service-oriented mindset ensures a professional approach to our customershigh level of commitment and organisational talentlike to work independently and reliablyflexibility, diligence and a hands-on attitude and enjoy working with an efficient, motivated team
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Team Lead Customer Service
vor 10 Stunden
Munich, Deutschland CARFAX Europe GmbH Vollzeit**Your role**: We are looking for a Team Lead for our Customer Service Team, who will be responsible for supervising and supporting the team, optimizing the existing processes, and exploring new channels to interact with our customers. This role reports to our Head of Customer Service & Inside Sales. - Motivate, coach, train and lead a team of international...
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Customer Service Team Leader F/m/d
vor 2 Wochen
Munich, Deutschland ICAPE GROUP VollzeitTo strengthen our team and development on the Northern European market, we are looking for a **Customer Service Team Leader** in Munich, Germany. **RESPONSIBILITIES** **1-First role : management of a team in charge of Customer Service assistants** - Daily follow-up and support of the team - Responsible to achieve different KPI’s target as for example...
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Team Lead Customer Service
vor 2 Wochen
Munich, Deutschland Peter Park System GmbH VollzeitDu möchtest das weitere Wachstum von Peter Park gestalten und unseren exzellenten Customer Service für unsere Endkunden weiter ausbauen? Als Team Lead im Customer Service stellst Du sicher, dass alle Tätigkeiten im Team nach den Peter Park Values ausgerichtet sind und diese aktiv in der täglichen Arbeit gelebt werden. Durch die Entwicklung...
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Lead - Customer Service
Vor 4 Tagen
Munich, Bayern, Deutschland Cipla Vollzeit 40.000 € - 80.000 € pro JahrJob PurposeEnsure Customer Service and Order Entry processes, for German business by guaranteeing the operation of the flow of orders and the management and control of administrative related tasks for the proper functioning of the organization.Key Accountabilities1.Order to cashOrder entry: hospitals, wholesaler and retail pharmacies.Process and manage...
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Customer Service Support
vor 3 Wochen
Munich, Deutschland Cipla VollzeitPurpose of job Support customers by answering product and service questions, process orders and fulfil customer needs to ensure customer satisfaction. Job responsibilitiesIdentify customer requirementsCommunicating operational standards, ensuring adherence to Customer Service Team guidelines Responsible for tasks such as order processing, ensuring lead time...
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Team Lead Customer Service
vor 2 Wochen
Munich, Deutschland Peter Park System GmbH Vollzeit**Einleitung**: - Du möchtest das weitere Wachstum von Peter Park gestalten und unseren exzellenten Customer Service für unsere Endkunden weiter ausbauen? Als Team Lead im Customer Service stellst Du sicher, dass alle Tätigkeiten im Team nach den Peter Park Values ausgerichtet sind und diese aktiv in der täglichen Arbeit gelebt werden. Durch die...
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Customer Service Support
Vor 5 Tagen
Munich, Bayern, Deutschland Cipla Vollzeit 35.000 € - 45.000 € pro JahrPurpose of jobSupport customers by answering product and service questions, process orders and fulfil customer needs to ensure customer satisfaction.Job responsibilitiesIdentify customer requirementsCommunicating operational standards, ensuring adherence to Customer Service Team guidelinesResponsible for tasks such as order processing, ensuring lead time to...
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Team Lead Customer Support
vor 1 Woche
Munich, Bayern, Deutschland ClearOps Vollzeit 60.000 € - 80.000 € pro JahrYour mission About ClearOpsClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive,...
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Team Lead Customer Support
Vor 4 Tagen
Munich, Bayern, Deutschland ClearOps Vollzeit 60.000 € - 120.000 € pro JahrYour missionAbout ClearOpsClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive,...
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Team Lead Customer Service
vor 2 Wochen
Munich, Deutschland Peter Park System GmbH VollzeitEINLEITUNG Du bist effizienzgetrieben und begeisterst Dich für Automatisierungen? Du hast Lust, weitere Wachstum von Peter Park zu gestalten und unseren exzellenten Customer Service für unsere Endkund:innen weiter ausbauen? Mit Deiner Expertise und Deiner Hands-on-Mentalität ermöglichst Du eine erfolgreiche Skalierung und nimmst dadurch positiven...
