Service Delivery Specialist

Vor 4 Tagen

Munich, Deutschland Crayon Vollzeit
  • Are you ready to embark on a newly created role, with the aim of shaping the future of our D365 services operations processes?
  • Do you thrive in a collaborative, international environment across 46 countries?
  • Are you keen to join a global IT company experiencing rapid growth yet maintaining a flat structure and people-first culture?


Practical Information:

Location: Germany| Reports to: Lead Global Services Operations | Visa Requirements: Valid working visa for Germany | Language Requirements: Professional level English written and verbal | Work Arrangement: Hybrid | Learn more: crayon.com/de/


As our new Service Delivery Specialist, you will play a vital role in shaping the future of our service operations at Crayon. Working closely with the Global ERP lead and our business units around the globe, you will develop and support our transition into Microsoft Dynamics 365 Finance and Operations (D365 F&O) system for the consulting sales and service delivery units.


Key responsibilities will include:

  • Identify and understand business requirements and how they match existing configurations and features in D365 and connected systems
  • Develop and deliver training programs for business users, enhancing their ability to utilize the system effectively
  • Gain a thorough understanding of existing business processes and how they can be optimized within the D365 environment
  • Work closely with internal IT, D365 teams, and service delivery units to ensure seamless integration and implementation of the system landscape
  • Understand how F&O is configured and how standard processes and use cases work in D365
  • Stay updated on the latest D365 features and industry best practices, leveraging them to drive continuous improvement in the system’s functionality



Your Competencies:

  • 5+ years of experience working with Microsoft Dynamics 365
  • Extensive background in service operations
  • Previous experience with D365 implementation projects
  • Bachelor's degree in business administration, Information Technology or a related field


About You:

  • Excellent communicative and relationship-building skills
  • Comfortable working project-based, and thrives in an organized and structured environment
  • Strong problem-solving skills combined with the ability to think critically and creative


What's on Offer?

  • Employee share program
  • Company Bike (Subsidized)
  • Upskilling through certifications & training
  • Social & Team Events
  • Public Transport discount


At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.


When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.


If you require any assistance or reasonable accommodation during the application process, please let us know.


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