Information Technology Technician

vor 1 Monat

Cologne, Deutschland Tech Mahindra Vollzeit

We at Tech Mahindra foster a company culture that empowers people to do the most defining work of their career and enrich their skills and experience. We have exciting opportunities in Germany. Come join our Team @ Tech M Germany and be a part of the incredible success story.


• Minimum 10 Years Experience in handling a EUC team of minimum 10 people and above

• Should have a sound knowledge on the Local work laws along with strong German skills

• Monitoring the Service Now Queues, ticket handling, publish reports on the backlog, unassigned tickets

• Assist the team on the challenging tickets

• Strong people management skills

• Understanding of ITIL process, maintaining SLA's, CSAT's and Service Now

• Responds to and diagnoses complex hardware, software and network incidents under general supervision (level 3+ only) and instruction of end customer or technical teams

• Expertise in Windows platform 10 and 11 OS, good understanding on Bitlocker understanding

• Prioritize and resolve customer and other team issues as soon as possible.

• Ensure that incidents and requests are handled according to customer needs and priorities

• As needed, escalate tickets to the respective assignment groups

• Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values

• Participates actively in projects as assigned

• Asset Inventory management


Wir bei Tech Mahindra fördern eine Unternehmenskultur, die es den Mitarbeitern ermöglicht, die beste Arbeit ihrer Karriere zu leisten und ihre Fähigkeiten und Erfahrungen zu erweitern. Wir haben spannende Möglichkeiten in Deutschland. Kommen Sie zu unserem Team @ Tech M Germany und werden Sie Teil der unglaublichen Erfolgsgeschichte.

Leitender Techniker:


- Mindestens 10 Jahre Erfahrung im Umgang mit einem EUC-Team von mindestens 10 Personen und mehr

- Sie sollten über fundierte Kenntnisse der lokalen Arbeitsgesetze sowie über gute Deutschkenntnisse verfügen

- Überwachung der Service Now-Queues, Bearbeitung von Tickets, Veröffentlichung von Berichten über den backlog und nicht zugewiesene Tickets

- Unterstützung des Teams bei schwierigen Tickets

- Sehr gute Fähigkeiten in der Mitarbeiterführung

- Verständnis des ITIL-Prozesses, Pflege von SLA's, CSAT's und Service Now

- Beantwortung und Diagnose komplexer Hardware-, Software- und Netzwerkvorfälle unter allgemeiner Aufsicht (nur Stufe 3+) und unter Anleitung von Endkunden oder technischen Teams

- Erfahrung in Windows-Plattformen 10 und 11 OS, gute Kenntnisse in Bitlocker

- Priorisierung und Lösung von Problemen der Kunden und anderen Teams

- Sicherstellen, dass Vorfälle und Anfragen entsprechend der Bedürfnisse und Prioritäten der Kunden bearbeitet werden

- Eskalation von Tickets an die entsprechenden Aufgabengruppen im Bedarfsfall

- Einhaltung aller vom Kunden festgelegten IT-Service-Prozesse, -Verfahren und -Arbeitsanweisungen, einschließlich des Verhaltenskodex und der Grundwerte des Kunden

- Aktive Teilnahme an zugewiesenen Projekten

- Verwaltung des Anlagenbestands

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