AI Support Specialist

vor 2 Monaten

Stuttgart, Deutschland Wipro Vollzeit

Need to Relocate to Bucharest, Romania


About Us:

We are at the forefront of AI development, working with cutting-edge technology to enhance user experience across various platforms. Our mission is to develop and fine-tune large language models (LLMs) that improve interactions in areas such as response optimization, tool safety enhancements, video, image, and speech recognition/generation.

With this exciting opportunity, we invite you to apply for this job in Wipro Romania

Picture this: cobblestone streets winding through a vibrant city, a fusion of cultures, and a dash of Eastern European charm. Welcome to Bucharest Ranked as one of Europe’s safest cities, Bucharest offers peace of mind with low crime rates and efficient public transportation. Thriving economically, Bucharest provides ample career opportunities in IT, finance, and telecommunications. So, pack your bags, embrace the multicultural vibe, and let Bucharest weave its magic.


If the location sounds exciting enough, read further and apply.


Responsibilities of the AI support specialist role:

  • Assist in the development and fine-tuning of LLMs, ensuring timely, accurate, and empathetic responses to user inquiries across multiple facets including response optimization and tool safety.
  • Stay informed about Client products and community standards to provide accurate information and support.
  • Make well-balanced decisions and demonstrate a personal drive to advocate effectively for our community.
  • Utilize strong interpersonal, verbal, and written communication skills with a focus on empathy.
  • Show a strong bias towards doing what is right for the community in alignment with the Client’s mission.
  • Respond to user inquiries with high quality, speed, empathy, and accuracy.
  • Use market-specific knowledge, signals, and insights to identify and scope scalable solutions to enhance user support.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.


Qualifications:

  • High School Diploma or higher education
  • Minimum 2+ years of prior experience in a Business Process Outsourcing environment or comparable service/process management environment.
  • High affinity and cultural awareness of the political/social situation regarding the relevant market/region that will be supported by each support specialist, ensuring awareness of cultural/regional differences for nuanced policy decisions.
  • Strong interpersonal skills with a focus on empathy and user satisfaction.
  • Ability to make well-balanced decisions quickly.


Language Proficiency:

  • German as a native language.
  • Minimum B2/C1 Level in English language.


Good-to-Have Skills:

  • Domain expertise in fields such as Sports, Banking, Retail, Media, Pharma, and Medical.
  • Understanding of Generative AI nuances such as copyright, voice cloning, phishing scams, deepfakes, disinformation, and bias, and adherence to related legislation


Benefits of working in Wipro Bucharest, Romania:

  • Relocation assistance is supported by the company.


The chance to work for Top Employer 2024

  • Competitive salary with an attractive set of social benefits.
  • Private Pension Plan.
  • Monthly Benefit budget in addition to salary.
  • Medical & Life insurance.
  • Christmas bonus.
  • Personal development in a multinational working environment through nice extracurricular activities with the team.
  • Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects.
  • Professional development through various training programs (hard/soft skills) via world-class training platforms including Udemy.
  • Extra annual leave days depending on tenure within Wipro.
  • BOOKSTER opportunities for free.
  • Nicely designed and central business office well connected with Metro.
  • Coffee, Tea, Fruits & Massage in the house, at our office.
  • Joining the success story of a globally trusted brand and gaining new skills in terms of AI and ML.
  • Reward and recognition program for high performers.
  • Multiple international career development options.
  • Employee Referral bonuses.
  • The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.


Don't miss this opportunity to acquire new skills and elevate your career to the next level

*We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.

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