Department Head

vor 4 Wochen

Frankfurt, Deutschland Universal Investment Vollzeit

Grow with us Universal Investment is on its way to becoming Europe's leading fund services platform and Super ManCo. We have provided innovative fund solutions for asset managers and institutional investors since 1968. We operate in fund launch locations across Germany, Luxembourg and Ireland. From our offices in Frankfurt, Krakow, Luxembourg, Dublin, Paris and Stockholm, we continue to expand internationally. We are currently looking for entrepreneurial people who want to grow and share in the profits of our success.


We are currently looking for a colleague to join and head our Relationship Management Department for Fund Initiators.



Your tasks and responsibilities:


Disciplinary and professional management of the department


• Responsibility for the selection, development and qualification of the team heads and employees (in close coordination with the area head)

• Drawing up target agreements and monitoring the achievement of targets for directly subordinate employees

• Conducting appraisals

• Organising the area including ensuring documentation of work processes


Client Relationship Management and Development


• Ensuring optimal support for existing clients (incl. management of measures and processes in coordination with relevant internal and external contacts)

• Supporting the top contacts of the most important clients and business partners

• Analysis of cross- and up-selling potentials, identification and qualification of sales opportunities

• Implementation of measures to realize sales opportunities

• Sales presentations & Offer Negotiations

• Retention Management

• Monitoring and controlling the client relationship profitability, incl. developing and implementing measures



Additional tasks:


• Generating new product ideas for clients based on the knowledge gained in client relationship management in cooperation with the product units

• Supporting the sales department in the acquisition of new clients

• Supporting in the acquisition and support of multipliers and consultants

• Initiation and conception of target group-specific events together with the marketing department

• Participation in / lead of cross-divisional projects / committees

• Responsible for achieving the department's quality objectives (achievement

of KPIs, processes & regulations, audit, RCSA)

• Participation in internal and professional external events (external representation of Universal Investment)





Your skills and experience:


• Several years of management experience

• Degree in Business Administration or comparable training/experience

• Several years of experience in the relationship management of fund initiators

• Several years of experience in fund business, securities settlement and custody as well as knowledge of market practices

• Strong client orientation and very good communication skills

• Strong resilience, ability to work under pressure and strong service orientation

• Self-starter with problem-solving mindset

• Assertiveness and empathy

• Entrepreneurial mindset

• Team player

• Good English language skills (oral, written)

• Strong ability to work conceptually and analytically and flexibility to adapt quickly to changing requirements and tight deadlines

• Proficient use of MS Office

• Travel willingness



What we offer:


• An exciting working environment and challenging tasks

• Extensive insight into the European fund industry

• Friendly, international and goal-oriented working environment

• High degree of independent work

• Interesting discounts

• Free Deutschland ticket

• Attractive home office arrangements and working time flexibility



Do not hesitate and apply today Send your CV to career@universal-investment.com

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