Snr Customer Success Manager – Cyber Security, pre-IPO, SaaS, Germany

vor 3 Wochen

Frankfurt, Deutschland WMtech Vollzeit

Snr Customer Success Manager – Cyber Security, pre-IPO, SaaS, Germany


My client is leading Cyber Security vendor who are expanding their Customer Success team in Europe. We are looking for a German based person ideally in Munich but other major cities would work also to support customers in the region.


Responsibilities


As a Senior Customer Success Manager, you will be responsible for all post sales activities including adoption/onboarding, retention, and growth within our strategic accounts.


  • Develop and maintain key relationships with stakeholders across your account base
  • You will be responsible for driving customer adoption, identifying, and mitigating potential roadblocks with subscription renewals, and performing system and process health checks to maximise the value customers receive from the platform
  • Build a strategic roadmap for every customer that defines how they should consume and adopt the products to meet their desired outcomes
  • Be the voice of the customer internally, including feeding customer priorities into the Product team for issues and enhancements
  • Work with the Account Executive, Solutions Engineering and Product teams to retain a strong service offering and deliver the best experience possible to their customers


Requirements


  • 5+ years of experience in customer success, technical account management, Professional Services, or related, customer-facing role
  • Ideally you will have worked within the Cyber Security or Enterprise SaaS environment
  • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the platform
  • Excellent communication skills verbal, written and presentation
  • Detail-oriented with the ability to set priorities and be flexible in an ever-changing environment
  • Must be a fluent German speaker


To apply please send your CV to waquas@wmtech.io



WMTech

WMTech is trusted by leaders in the Cyber Security, AI and Enterprise Software sectors to advise on talent strategy specifically for Start-Ups. Our clients are heavily VC backed, unicorn status, pre-IPO start-ups with pioneering technology.


WMTech is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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