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Mitarbeiter Customer Service

vor 3 Monaten


Bamberg, Deutschland DOCUFY GmbH Vollzeit

DEINE AUFGABEN

  • Kundenanfragen entgegennehmen und Problemstellungen intern reproduzieren sowie analysieren
  • Support-Ticketbearbeitung einschließlich Priorisierung und Dokumentation
  • Typischerweise im 2nd Level Support, teilweise auch 1st Level oder in Einzelfällen 3rd Level Support
  • Überwachung aktuell offener Tickets und aktives Nachhalten bei Kollegen
  • Testen und Ausliefern von Software-Releases
  • Kundenunterstützung bei Installationen
  • Perspektivische Entwicklung zusätzlich als Trainer/-in für die Software-Produkte möglich
DEIN PROFIL
  • Abgeschlossene technische Berufsausbildung oder eine vergleichbare Qualifikation (auch Quereinsteiger sind willkommen)
  • Hohe Motivation, um täglich den Kunden den bestmöglichen Support zu liefern
  • Bereitschaft sich auch mit unbekannten Themen auseinanderzusetzen, sich darin einzuarbeiten und selbst immer dazulernen zu wollen, um ähnliche Themen zukünftig eigenständig lösen zu können
  • Idealerweise Berufserfahrung im Support oder Hotline im B2B-Bereich vorhanden
  • Ausgeprägtes Kommunikationsvermögen, speziell per E-Mail und Telefon
  • Fähigkeit zur Analyse und Strukturierung von technischen Problemstellungen
  • Technische Affinität, speziell für IT-Anwendungen
  • Eigenverantwortung und Hilfsbereitschaft
  • Sehr gute Deutsch- und gute Englischkenntnisse erforderlich
DEINE PERSPEKTIVEDu bist uns wichtig. Deshalb wollen wir, dass du dich bei uns wohlfühlst:
  • Möglichkeit zum mobilen Arbeiten
  • Flexible Arbeitszeiten für eine gesunde Work-Life-Balance
  • Dienstradleasing im Rahmen der Gehaltsumwandlung, inkl. Familienzugang
  • Flache Hierarchien, kurze Entscheidungswege und eine Open Door Policy
  • Persönliche und fachliche Weiterentwicklung durch Schulungen
  • Freiraum für Kreativität und Innovationsgedanken
  • Regelmäßige Mitarbeiter- und Team-Events
  • Lockeres Arbeitsumfeld sowie ein kollegiales Miteinander
  • 30 Tage Urlaub
KONNTEN WIR DEIN INTERESSE WECKEN?Sehr schön Wir freuen uns darauf, dich kennenzulernen.