Customer Service Representative

vor 3 Wochen

Bamberg, Bayern, Deutschland VR Bank Bamberg-Forchheim eG Vollzeit

Job Title: Customer Service Representative

The VR Bank Bamberg-Forchheim eG is a leading regional cooperative bank in the Franconian region, boasting a balance sheet total of approximately 3.5 billion euros, a workforce of over 40 employees, and 45 branches. As a key member of our cooperative family, you will be part of a dynamic and supportive team.

Key Responsibilities:

  • Act as the primary point of contact for customers via telephone, providing exceptional service and support
  • Ensure seamless availability across all customer contact channels, including digital platforms
  • Schedule appointments, create call-back orders, and refer customer calls to our experienced advisors
  • Assist customers in utilizing digital banking services, including online banking and financial applications
  • Provide expert support with digital banking application issues, ensuring a smooth user experience
  • Identify and escalate customer signals to the relevant department, ensuring prompt resolution
  • Execute customer orders in accordance with current processes, maintaining the highest level of accuracy
  • Offer advice and sell defined product bundles or products, tailored to meet customer needs
  • Process non-cash payment transactions, ensuring efficient and secure financial operations

Requirements:

  • Develop a customer-centric approach, delivering a friendly and professional phone manner
  • Enjoy communicating with customers over the phone, building strong relationships
  • Demonstrate a strong service and customer focus, prioritizing their needs
  • Be flexible with working hours, adapting to the demands of the role
  • Possess a completed training as a bank clerk or similar commercial education
  • Be proficient in computer programs, online banking, and financial applications
  • Demonstrate a quick learning ability and attention to detail
  • Exhibit a high level of dedication and team spirit, contributing to a positive work environment

What We Offer:

  • A challenging and diverse range of tasks, tailored to your skills and interests
  • Independent work in a supportive team environment, fostering growth and development
  • An attractive compensation package, including additional benefits
  • Individualized development opportunities, tailored to your career goals

We look forward to reviewing your application.

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