Desktop Support Technician
vor 1 Woche
Role: Desktop Technician
Location: Wiesbaden, Germany 3 days onsite 2 days remote
Duration: Ongoing contract
Required:
- Identify and repair access problems to LAN, WLAN, Mac and Windows applications on the desktop or laptop.
- Troubleshoot and repair hardware problems associated with Customer’s desktops, laptops, and printers. · Correct software configuration problems on Desktop’s and Laptop’s.
- Provide Customer’s estimates of out-of-warranty repairs prior to ordering parts, allowing Customer to decide if the repair makes economic sense.
- Resolve common Windows printing issues.
- Load and/or reload bad and missing printer drivers.
- Provide resolution on tickets assigned in the ticket queue as input by the Service Provider Service Desk.
- Communicates ETA to Customer, performs the work, updates, and closes the ServiceNow Incident tickets.
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L1 Desktop Support Technician
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