Field Support Engineer

Vor 3 Tagen

Cologne, Deutschland Corin Group Vollzeit

Corin is seeking a Technology Support Engineer / Field Support Engineer to provide frontline contact to users (internal and external) of our Technology products (primarily robotics surgical tools including Apollo and OMNIBotics platforms), split between remote and on-location support (requiring domestic and international travel up to 60% of your time). This is a remote-based role but would ideally suit someone based near a suitable European travel hub. ‘Local’ EU markets include France, Italy, Belgium, and further afield. You will be part of the global Sustainability Engineering team and must be fluent in written and spoken English.


As our Technology Support Engineer, you will use your methodical troubleshooting skills to triage, diagnose, and provide solutions. Your time will be split between scheduled activities (installation, preventative maintenance) and unscheduled emergency support. You will utilize your knowledge of the system's technical behavior and understanding of the clinical workflow to identify failure modes and root causes. You will often provide technical user training, and support customer relationships. They will work closely with the engineering teams for product and process improvements.


The Technology Support Engineer will ideally have the following background and skills

  • Bachelor’s degree in engineering or related discipline,
  • Minimum of 3 years of related work experience (field service).
  • Experience working within the hospital operating theatre environment
  • Experience in the medical devices or surgical industry(preferably orthopedics)
  • Experience with robotics or highly complex products, able to troubleshoot and repair complex installations.
  • Experience of time management and QMS work documentation
  • Experience in Regulatory and Quality System Requirements.
  • Fluency in English is essential including technical documentation and record keeping.
  • Multi-lingual in French, German, and other European languages
  • Exceptional interpersonal & communication skills and a passion for customer service – customer-facing role
  • Travel - valid passport, unrestricted domestic and international, short period – multiple trips
  • Adaptive – pressure to deliver tight deadlines in an environment with multiple & changeable priorities
  • Motivated - able to work alone as well as effectively with a team
  • Established track record of working independently, making critical decisions, and offering creative problem-solving skills


Key responsibilities of the Technology Support Engineer

Scheduled Activities

  • Installation of systems at user sites
  • Upgrades of existing systems
  • Preventative Maintenance visits at user sites
  • Training of users on maintenance and technical troubleshooting of systems

Unscheduled Activities

  • Troubleshoot and provide solutions – via direct user discussion, remote review of log files and other system details, guided troubleshooting steps
  • Remote support – phone and digital
  • On-site field visits – within the operating theatre or hospital environment
  • Provide liaison and support for spare parts logistics to the end user
  • Projects – Continuous Improvement of Products and Processes
  • Maintain Technology Support Team Training and Technical documentation, manuals, and troubleshooting guides.

Maintain Process Documentation related to support of systems

  • Continuously improve Processes related to support provision (administrative and technical)
  • Provide feedback on product issues and maintenance processes to R&D teams.
  • Assist in the investigation and resolution of any technical issues uncovered with deployed systems.

Administration and Management

  • Manage work calendar and travel.
  • Manage management tools (eg service request/reporting/expenses/scheduling)
  • Manage & control stock orders, tools, test equipment, technical documentation & other assigned equipment.
  • Manage and report all observed customer complaints (on-site, telephone, text, email, or chat sessions) within 24 hours or less.
  • Managed as part of the global team (requires adaptive working hours to support appropriate team meetings, as well as providing ‘EU time zone’ user base support)
  • Achieve target KPIs aligned with service level agreements with the user base


Corin is a growing global orthopedic innovation business, with a vision to revolutionize the field, by integrating advanced robotic and AI technologies (Apollo, OMNIBotics, and OPS) for planning, implementation, and continuous learning with its unique combination of clinically proven hip and knee implants.


Since its inception nearly 40 years ago, Corin has strived to maximize healthcare value by providing a fast, positive, and assured return to the quality of life for people worldwide. Our revolutionary technologies enable patients, surgeons, and healthcare providers to connect more closely than ever.

For further information on who we are, our products and services, please visit www.coringroup.com


If you want to be part of our journey, join us as “Our people and products change people’s lives, connect your career ambition to our vision”

  • Information Technology Field Engineer

    vor 2 Monaten

    Cologne, Deutschland Excis Compliance Vollzeit

    Are you a tech-savvy problem solver with a passion for helping others? We're seeking a IT Field Support Engineer to join our team and provide exceptional support to our growing client base.What you'll do:Be the face of IT: Provide first-class support to users across Germany, troubleshooting hardware, software, and network issues with a smile.Travel and...

  • Technical Support Engineer

    Vor 3 Tagen

    Cologne, Deutschland Adaptive Business Group Vollzeit

    Are you a skilled Technical Support Engineer with a passion for solving complex technical challenges and delivering exceptional customer service?Do you thrive in dynamic environments, enjoy working with cutting-edge technology, and want to make an impact in healthcare innovation?Join our client’s innovative team and help revolutionize radiology diagnostics...

  • Customer Support Engineer

    vor 1 Monat

    Cologne, Deutschland Sectra Medical Systems Vollzeit

    Bist du Technologie begeistert? Bist Du ein Engineer mit einem analytischen Mindset, der es sich gerne zur Aufgabe macht, komplexe Probleme zu lösen, und diese Fähigkeit nutzen möchte, um die Kundenzufriedenheit und die Patientenversorgung zu verbessern? Derzeit suchen wir nach einem neuen Support Engineer für unseren Unternehmenssitz in Köln.Sectra ist...

  • Technical Support Engineer

    vor 2 Monaten

    Cologne, Deutschland rola Security Solutions GmbH Vollzeit

    rola Security Solutions steht für Informationsmanagement im Sicherheitsbereich und ist Partner Nr. 1 für deutsche Behörden und Organisationen mit Sicherheitsaufgaben sowie Lieferant für zahlreiche internationale Kunden im Sicherheitsbereich. Das Unternehmen mit Sitz in Oberhausen wurde 1983 gegründet und ist Marktführer in Deutschland. rola zählt mit...

  • Senior Data

    vor 1 Monat

    Cologne, Deutschland MAM Gruppe Vollzeit

    Senior Data / Cloud EngineerThe role:Collaboratively maintain and enhance the platform’s cloud infrastructure, ensuring smooth development and operations.Develop reliable data ingestion pipelines for the platform using modern cloud-based methods.Assist in the modernisation and migration of older systems to the new platform, aligning with current IT...

  • Customer Support Engineer 2nd Level Support

    vor 2 Monaten

    Cologne, Deutschland Placetel Vollzeit

    Uns alle verbindet ein Ziel: einfache Kommunikation. Placetel steht für hochmoderne und innovative Software-as-a-Service-Kommunikationslösungen aus der Cloud. Mehr als 35.000 Geschäftskunden nutzen Placetel täglich, um von überall aus zu telefonieren und unsere Produkte für eine erfolgreiche Zusammenarbeit zu nutzen – ob im Büro, von zu Hause oder...

  • Customer Support Engineer 2nd Level Support

    vor 2 Monaten

    Cologne, Deutschland Placetel Vollzeit

    Uns alle verbindet ein Ziel: einfache Kommunikation. Placetel steht für hochmoderne und innovative Software-as-a-Service-Kommunikationslösungen aus der Cloud. Mehr als 35.000 Geschäftskunden nutzen Placetel täglich, um von überall aus zu telefonieren und unsere Produkte für eine erfolgreiche Zusammenarbeit zu nutzen – ob im Büro, von zu Hause oder...

  • Lead Civil Engineer

    vor 1 Monat

    Cologne, Deutschland Airswift Vollzeit

    Job Title: Lead Civil Engineer Agency: Airswift Contract Type: 1-year temp-to-perm ANÜ Location: Cologne, Germany (Candidates must be eligible to work in Germany) About the Role: We are seeking an experienced Lead Civil Engineer with both strong technical skills and proven leadership abilities to oversee civil engineering tasks on industrial projects. This...

  • Software Engineer

    vor 10 Stunden

    Cologne, Deutschland Piper Maddox Vollzeit

    Software Engineer - C++, Electrical Engineering - Energy transition - €80k+Piper Maddox is looking for a Senior/Mid level Software Engineer for a leading business in the heart of the German energy market. The business specializes in grid integration of decentralized renewable energy plants. Contributing to the energy transition and further technical...

  • Field Sales Representative

    vor 1 Tag

    Cologne, Deutschland Antal International Vollzeit

    Client BackgroundOur client is a globally recognised leader in speciality chemicals, focusing on the development, production and distribution of high-performance solutions such as varnishes, inks, adhesives and sealants, covering markets such as the packaging industry, medical applications etc… It has production facilities worldwide, in Europe, North and...

  • Software Engineer

    vor 3 Monaten

    Cologne, Deutschland Parallel Consulting Vollzeit

    Are you a passionate Software Engineer looking to dive into innovative web development and gaming projects? An emerging startup in Berlin is seeking a creative and driven individual to join their dynamic team! Role: Hybrid with full flexibility – choose your ideal work setting Location: Berlin Compensation: Competitive salary tailored to your experience...

  • Full Stack Engineer

    Vor 3 Tagen

    Cologne, Deutschland Morpheus Talent Solutions Vollzeit

    One of our clients are a leading AI consulting firm dedicated to solving complex business challenges through cutting-edge artificial intelligence and machine learning solutions. Our mission is to empower organizations to harness the power of AI and drive innovation across industries. We are seeking a talented Full Stack Engineer to join the dynamic team and...

  • Cyber Field Engineer

    vor 1 Monat

    Cologne, Deutschland Pentera Vollzeit

    Germany Accelerate Your Career in CybersecurityJoin Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the forefront of...

  • Field Marketing Specialist

    vor 1 Tag

    Cologne, Deutschland Claroty Vollzeit

    We’re growing and looking to hire a Field Marketing Specialist who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.The ideal candidate should have previous B2B experience marketing to and driving demand within vertical industries, a proven track record of hitting pipeline and revenue targets through...

  • (Senior) Frontend Engineer

    vor 2 Monaten

    Cologne, Deutschland Sunhat Vollzeit

    (Senior) Frontend Engineer About usSunhat is reimagining how companies achieve and maintain compliance with evolving sustainability standards. By building a central platform that seamlessly handles complex reporting frameworks and any sustainability request, we empower companies to focus on making real, positive change instead of getting lost in data and...

  • Support Engineer

    vor 3 Wochen

    Cologne, Deutschland Indra Avitech GmbH Vollzeit

    Die Indra Avitech GmbH ist ein führender, international tätiger Entwickler von IT-Systemen für die Luftfahrtindustrie und deutsche Niederlassung der Indra Sistemas S.A., ein weltweit führendes Unternehmen im Bereicht industrieller IT, Flugsicherung, Luftfahrt und Verteidigung. Unser umfangreiches Know-how reicht von der Einzelkomponente bis zur...

  • Support Engineer

    vor 3 Wochen

    Cologne, Deutschland Indra Avitech GmbH Vollzeit

    Die Indra Avitech GmbH ist ein führender, international tätiger Entwickler von IT-Systemen für die Luftfahrtindustrie und deutsche Niederlassung der Indra Sistemas S.A., ein weltweit führendes Unternehmen im Bereicht industrieller IT, Flugsicherung, Luftfahrt und Verteidigung. Unser umfangreiches Know-how reicht von der Einzelkomponente bis zur...

  • Senior Cloud Engineer

    vor 1 Tag

    Cologne, Deutschland MobiLab Solutions Vollzeit

    Senior Cloud Engineer (English speaking)(M/F/D)You have a passion for the cloud and have already gathered solid experience with one of the hyperscalers specifically in Microsoft Azure? You love to pave the way for customers to the cloud and can show both the technical and economical benefits of the cloud? You love to work in small and agile teams to migrate...

  • Machine Learning Engineer

    vor 4 Monaten

    Cologne, Deutschland DigitalTwin Technology GmbH Vollzeit

    At DigitalTwin Technology, we are at the forefront of transforming industries through our groundbreaking digital twin solutions. Our mission is to revolutionize how organizations interact with data by creating intelligent, responsive digital twins that enhance decision-making, optimize operations, and drive innovation. We are looking for a highly skilled...

  • Machine Learning Engineer

    vor 4 Monaten

    Cologne, Deutschland DigitalTwin Technology GmbH Vollzeit

    At DigitalTwin Technology, we are at the forefront of transforming industries through our groundbreaking digital twin solutions. Our mission is to revolutionize how organizations interact with data by creating intelligent, responsive digital twins that enhance decision-making, optimize operations, and drive innovation. We are looking for a highly skilled...