Shipper Success Program Director, Amazon Freight
vor 1 Woche
our net-new Shipper Success Program (SSP) which intends to maximize the
potential of the rapidly growing Small Shipper customer base by creating a
strategic, scalable, and operationaltech-driven approach to growing customer
spend, minimizing reliance on human-driven account management, and leveraging
tools, data, and processes for success. The successful candidate will lead
with empathy to cultivate a team, possess strong programmatic skills to scale
the self-serve business, and think creatively to solve ambiguous problems.
The successful candidate will lead with empathy to cultivate a high-performing
sales team, possess strong programmatic skills to scale the self-serve
business, and think creatively to solve ambiguous problems.
Key job responsibilities
- Develop and implement scalable account management strategy: A 1 to many
approach, scoping & implementing toolsmechanismsmarketing needed to retain
and grow the long tail of Shippers.
- Build Efficient, Scalable, and Transparent Processes through Program
Management: Create and optimize pipeline processes to enhance efficiency and
scalability from prospect to product launch.
- Inform Product Development: Use customer feedback to identify pain points
and guide product improvements.
- Implement Strategic Initiatives: Test new strategies in collaboration with
senior stakeholders to support pitching or securing new business.
- Own Performance Updates and Business Reviews: Manage pipeline updates,
business reviews, and strategic project documents with leadership.
- Develop a newly formed team in terms of sales, account management and
broader Amazon mechanisms.
About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service
(ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays
a central role in our success. Using air, sea and road transport, as well as
sortation centres equipped with the latest technology, you’ll help Amazon’s
transport run at maximum efficiency. Our team captures data and uses it to
drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise
of our people to get packages to their destination – quickly, conveniently and
sustainably.
Amazon Freight allows both small and large businesses to use Amazon to
transport products in bulk across Europe. This is an innovative technology-
driven service currently growing rapidly in Europe. Amazon Freight is part of
the Amazon Transportation Services organization responsible for many of
Amazon’s best-in-class logistics and transportation operations.
### BASIC QUALIFICATIONS
Bachelors degree
Advanced proficiency in written and verbal German
Experience coachingleadinginfluencing a team
Experience with data analysis to drive commercial outputs, stakeholder
management, change management and process implementation
Work experience including sales, customer facing roles andor project
management
### PREFERRED QUALIFICATIONS
Masters degree
Experience scaling a business through mechanisms and resources
Able to work independently, resolve ambiguous situations and proactively
challenge the status quo
Extended experience in Retail, Marketplace, Transportation, Operations or AWS
Self-motivated with critical attention to detail, deadlines and reporting
Extended experience in project management and process optimization Experience
in designing operations, and working across different teams and cultures
Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about
how we collect, use and transfer the personal data of our candidates.
mwd
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