Global Service Delivery Manager
vor 1 Monat
Bei uns findest du als "Global Service Delivery Manager" eine anspruchsvolle und abwechslungsreiche Tätigkeit in einem internationalen Team. Wir freuen uns über neue Kollegen mit ausgezeichneten Führungsqualitäten, wertschätzender Kommunikation und hohem Anspruch an Kundenzufriedenheit.
Damit bist Du Teil unseres Erfolgs:
- Verantwortung für die Steuerung von Rechenzentren (Private Cloud, Public Cloud – AWS, Azure, Infrastruktur-Hosting, Unix/Linux, Windows, Backup- und Speicherdienste), Service-Desk- und Helpdesk-Management für einen großen Kundenstamm (über 50.000 Endbenutzer)
- Sicherstellung der Einhaltung von Service-Level-Vereinbarungen und KPIs
- Koordination von großen Serviceteams und externen Dienstleistern
- Identifizierung von Verbesserungsmöglichkeiten und Optimierung der Servicebereitstellung
- Erster Ansprechpartner für Kunden bei allen Eskalationen und Leistungen der HCL mit größtem Fokus auf unsere Kundenzufriedenheit
- Dokumentation und Berichterstattung zu KPIs sowie Anfertigung von Managementreports
- Reisen zur Unterstützung bei Wissenstransfer sowie zur Kundenbindung möglich
Dein Profil:
- Abgeschlossenes Studium im Bereich Informatik oder eine vergleichbare Ausbildung
- 10-12 Jahre Berufserfahrung im IT-Service Delivery Management
- Mindestens 5 Jahre Erfahrung in der Leitung und Entwicklung eines großen IT-Desktop-Support-Teams
- Ausgezeichnete Kenntnisse in den Bereichen ITIL, Service Management und Projektmanagement
- Umfangreiche Erfahrung mit IT-Infrastrukturdiensten, Asset Management, Desktop-Bereitstellung, VDI (Citrix, Virtual Desktop Infrastructure), Windows/PC-Aktualisierung und Terminplanung
- ITIL-Zertifizierung und Zertifizierung MCSA, CCNA und/oder VMware DCD sind wünschenswert
- Starke analytische und organisatorische Fähigkeiten
- Wertschätzende Kommunikation und Fähigkeit, Mitarbeiter zu motivieren, zu coachen und (weiter) zu entwickeln
- Fließende Deutschkenntnisse sowie Englischkenntnisse
Wir fördern die Gleichstellung aller Mitarbeiter*innen, unabhängig von deren kultureller und sozialer Herkunft, Geschlecht, Behinderung, Alter, Religion, Weltanschauung, und sexueller Identität. Schwerbehinderte und Schwerbehinderten gleichgestellte Bewerber*innen berücksichtigen wir bei gleicher Eignung bevorzugt.
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