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  • Officer Customer Service

    vor 4 Monaten


    Mainz, Deutschland Hays Vollzeit

    **Officer Customer Service** (m/w/d) **Anstellung bei der Hays Professional Solutions GmbH** **Mainz** **Startdatum: 07/24** Referenznummer: 758334/1 **Bewerbung starten** **Ihre Aufgaben**: - Das Aufgabengebiet umfasst das Reklamationsmanagement - Hierzu zählen unter anderem die Identifizierung handhabungsbedingter Fehler, die selbstständige...


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Officer Customer Service

vor 3 Monaten


Mainz, Deutschland hays Vollzeit

Officer Customer Service (m/w/d) Anstellung bei der Hays Professional Solutions GmbH Mainz Startdatum: 07/24 Referenznummer: Diesen Job teilen oder drucken Ihre Aufgaben Das Aufgabengebiet umfasst das ReklamationsmanagementHierzu zählen unter anderem die Identifizierung handhabungsbedingter Fehler, die selbstständige Bearbeitung von defekten eingesandten Injektionsgeräten,sowie die Beurteilung von Reklamationen, Nebenwirkungen und Off Label MeldungenDes Weiteren zählen die Bearbeitung von pharmazeutisch-technischen und medizinischen Reklamationen, Verdachtsfällen und deren Dokumentation zu den AufgabenSie übernehmen die telefonische Beantwortung komplexer Kundenanfragen wie beispielsweise die Klärung zur Auslandsverfügbarkeit, Detailabsprachen mit der ausländischen Niederlassung in englischer Sprache oder ErstattungsanfragenIm Rahmen dessen auch die Unterstützung und Beratung von Apotheken, Ärzten und Patienten zu allen UnternehmensproduktenLetztlich bildet die Bearbeitung und Beantwortung von schriftlichen Anfragen zum Produktportfolio und zu Produktbeschwerden einen Teil des Aufgabengebiets Ihr Profil Abgeschlossene medizinische Ausbildung, z. B. PTA, MTA, Pharmaberater nach § 75 AMG bzw. geprüfter Pharmareferent oder MedizinprodukteberaterFundierte Deutsch- und Englischkenntnisse Fundierte Kenntnisse der MS Office AnwendungenKommunikationsfähigkeitFähigkeit komplexe Prozesse eigenständig zu bearbeiten, zu analysieren und zu optimierenGenauigkeit, Teamfähigkeit, Flexibilität, Belastbarkeit, Organisationstalent, EigenständigkeitAusgeprägte Service- und Kundenorientierung Ihre Benefits Internationales Unternehmen