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Customer Service Representative

vor 2 Monaten


Mainz, Rheinland-Pfalz, Deutschland MAINZER VOLKSBANK Vollzeit

About Us

Mainzer Volksbank is a leading financial institution dedicated to providing exceptional customer service and innovative banking solutions.

Your Profile

We are seeking highly motivated and experienced professionals to join our team as Customer Service Representatives. As a key member of our customer service team, you will be responsible for providing top-notch support to our clients via phone.

Key Responsibilities

  • Take customer inquiries and resolve issues in a timely and professional manner.
  • Provide expert guidance on online and mobile banking services, including account management and transaction processing.
  • Act as the primary point of contact for customers seeking assistance with banking-related matters, such as account opening and maintenance.
  • Process customer requests and respond to written inquiries in a prompt and courteous manner.

Requirements

  • Previous experience in customer-facing roles, preferably in the banking or financial services industry.
  • Strong technical skills and familiarity with online banking and digital applications.
  • Excellent communication and problem-solving skills, with a focus on customer satisfaction.
  • Ability to work collaboratively as part of a team.

What We Offer

Mainzer Volksbank offers a dynamic and supportive work environment, with opportunities for professional growth and development. As a valued member of our team, you will enjoy a competitive salary and benefits package, as well as the chance to make a real difference in the lives of our customers.