(Junior) Technical Service Engineer
vor 1 Monat
Die Position
Als Technical Service Engineer spielst Du eine entscheidende Rolle bei der Implementierung unserer LucaNet Software bei neuen und bestehenden Kunden. Mit Deinem technischen Fachwissen sorgst Du für eine reibungslose Installation und Konfiguration der LucaNet Software und der dazugehörigen Komponenten, damit der Kunde schnellstmöglich unsere Software zum Einsatz bringen kann. Dabei hältst Du alle beteiligten Stakeholder stets auf dem neuesten Stand.
Das erwartet dich
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Du bist verantwortlich für das gesamte technische Onboarding unserer Neukunden und die Betreuung der Bestandskunden
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Du betreust den Kunden und dokumentierst den Projektablauf vom Kick-off des Projekts bis zur Customer Acceptance
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Du installierst und konfigurierst die LucaNet Software und dazugehörige Schnittstellen beim Kunden
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Du installierst und verwaltest relationale Datenbankmanagementsysteme
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Du hilfst bei der Konfiguration der Netzwerkinfrastruktur beim Kunden aus
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Du führst Technische Beratung für Kollegen aus anderen Fachabteilungen bei LucaNet durch
Das bringst du mit
- Berufserfahrung im technischen Kunden-Support einer SaaS Company oder in operativen IT-Dienstleistungen
- Kenntnisse von Datenbanksystemen und SQL-Abfragen
- Kenntnisse von Windows Betriebssystemen. Linux und macOS sind ein Plus, ansonsten erlernbar
- Erfahrungen im technischen Projektmanagement sind ein Plus
- Abgeschlossene Ausbildung als Fachinformatiker für Systemintegration oder vergleichbare Qualifikation im IT-Bereich ist ein Plus
- Gute Kommunikationsfähigkeiten in Deutsch und Englisch
APCT1_DE
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