Senior B2B Solutions Director, Amazon Business Europe

Since 1994, Amazon has continuously expanded its product selection and
innovated on behalf of customers in an on-going effort to fulfil its stated
ambition of being earth’s most Customer-centric company. Since 2015,
Amazon.com has started reinventing on behalf of the business customer. Our
mission is to become the most known and trusted B2B Solutions Provider for
organizations of all sizes across the world by leveraging technology to
simplify, innovate, and enable responsible procurement. With the launch of
Amazon Business in Germany in December 2016, Amazon Business expanded to
Europe and is now present in five key European market-segments: Germany, UK,
France, Italy and Spain. As we continue to grow, we are recruiting the best to
innovate and drive value for our B2B customers.
The Amazon Business team is dedicated to developing solutions that make it
easy for business customers to buy on Amazon through an Amazon Business
Account. We focus on building solutions that enable business customers to
rethink current strategies, tools and processes for Purchasing and innovate to
be fit for the future. Our Customers include individual professionals, small
businesses and large institutions. Our business Customers have different needs
than Amazon retailconsumer Customers, and we reinvent everything from how we
display our selection, price our products and provide the right customer
experience to serve this segment.

To support our business growth, we are looking for a Senior Professional
Services Project Manager for a full time (40 hoursweek) individual
contributor position. You will work with high potential Customers with the
most complex requirements within Amazon Business solutions, helping them
achieve their business goals for Procurement, Finance and Digitalisation by
utilising Amazon Business. You will lead large-scale projects to analyze,
define and implement innovative solutions for our B2B customers. You will also
work closely with internal Amazon Business and Amazon teams to respond to and
address Customer needs and requirements, (incl. Sales, Product Management,
Category Management, Solutions Architects and Amazon Business Leadership) to
drive and prioritize solutions for Amazon Business Customers. You need to
excel at project management, be able to coordinate a large number of
stakeholders, influence without authority, plan, organize, and manage all
phases of a project (including project scoping, issue handling, risk
management, escalation and change management). You will enjoy problem solving
on behalf of Customers, have experience in working with senior stakeholders
and a proven track record of meeting and exceeding project programme goals
and customer spend expectations.

The Senior Professional Services Manager is accountable for the following
aspects of each project:
• Assess current purchasing processes for customers, evaluating opportunities
for Amazon Business solutions to improve end user experiences, reduce costs,
and accelerate organization performance
• Drive and accelerate spend adoption through advising Customers on best
practices for using Amazon Business solutions
• Define requirements and scope project for utilizing AB solutions
• Oversee programme execution including resource requests, project scheduling,
and timely delivery
• Provide timely, clear and concise and complete communications to Customer
and Amazon Business Leadership where required
• Assess project risks, anticipate challenges and manage timely escalations
when necessary
• Focus on automating service needs for Customers and on more complex
engagements, work with Product Management and Technical teams to develop
solutions that wfluent in ill increase customer adoption
• Ensure each launch prepares the Customer to achieve their targets and adopt
Amazon Business as planned, including feature adoption and spend
• Relay market needs and requirements back to internal Amazon teams including
Product Management, Technical and Category Management teams

Key job responsibilities
Senior Professional Services Managers manage a portfolio of concurrent
business integrations, balancing resources and priorities across many
demanding customers. A time-bound resource, they work autonomously on a
project basis to deliver Amazon Business most complex, integrated and high
potential value Customers. They are assigned a Customer project, submitted by
the Customers Account Manager and with whom they will connect internally,
aligning on the requirement and to agree a project start date. Senior
Professional Services Managers then own the project management of that
Customer assignment, scoping the based on the Customers procurement
objectives in using Amazon Business, or implementing account requirements
informed by Solutions Consulting design. Skilled at problem solving, they
recommend, build, test and deliver the best Amazon Business account
functionality to support the Customers goals. Senior Professional Services
Managers may secure the services of our Solutions Architects and Partner
Management teams to support on technical integrations and support the customer
throughout the project build. On account readiness and in preparation for the
Customers Amazon Business account launch, the Senior Professional Services
Manager will deploy our internal Training resource to create and deliver
launch activities andor training for the Customers Admin Accounts Payable
Team and end users, ensuring successful account deployment. Senior
Professional Services Managers then track account adoption and performance
until satisfied that the solution delivered meets the Customer needs,
iterating where required to support Customer’s change management needs. Senior
Professional Services Managers work with Customers from every industry and
vertical and must not just be an expert in the Amazon Business product, but a
passionate advocate for our Customers and their experience. Your learnings
will be shared with both colleagues and Amazon Business Product teams to
improve not only Senior Professional Services offerings, but the wider Amazon
Business customer experience.

A day in the life
Start the day with an Account Manager call, whose customer you have been
assigned, aligning on project approach and kick off date. Your next call is
cXML invoice testing with a Customer - you work through testing scenarios with
the India-based Systems Integrations team then agree a go live date. After
lunch you review the launch metrics including user engagement with a
customer’s Head of Procurement whose account went live last week,
troubleshooting onboarding issues. You call a colleague in another EU locale
to agree the scope of a shared internal project and end the day by updating
your Financial Force Resource Planner, forecasting available bandwidth.

About the team
Amazon Business Professional Services mission is to accelerate our Customer’s
success, adoption, and spend. We accomplish this by guiding their journey with
tools and services while building their confidence with insights and trusted
resources. AB ProServe has continued to extend beyond its historical focus of
solely implementing Customers, to a team that supports Customers throughout
their lifecycle.

### BASIC QUALIFICATIONS

- Experience positioning and selling innovative solutions to new and existing
customers and market segments
- Experience with Microsoft Office products and applications
- Experience with sales CRM tools such as Salesforce or similar software
- Bachelors degree or equivalent
- Ability to lead customer facing engagements in German

### PREFERRED QUALIFICATIONS

- Knowledge of procurement and source to pay processes and solutions or
equivalent experience
- Experience identifying trends and needs to improve an already closed large-
scale technology deal
- Experience in B2B or enterprise sales with a focus on hunting new business
- +C1 proficiency in German, French, Italian or Spanish

Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about
how we collect, use and transfer the personal data of our candidates.

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