Deputy Head of Operations

vor 3 Wochen


BerlinHansaviertel, Berlin, Deutschland Swissport Deutschland GmbH Vollzeit

Deputy Head of Operations (m/w/d)

Vollzeit Ort: Flughafen Berlin Brandenburg

TÄTIGKEITEN:
  • Stellvertretung des Head of Operations
  • Organisatorische, fachliche und disziplinarische Leitung der Business Line Operations
  • Planung und Koordination der operationellen Prozesse und Aktivitäten und Sicherstellung eines optimalen Kundendienstes gegenüber den Airlines unter Einhaltung der vereinbarten Richtlinien (SLA) und Sicherheitsvorschriften sowie Swissport Standards
  • Optimierung und Anpassung von Arbeitsabläufen, Ressourceneinsatz und Schnittstellen
  • Sicherstellung des adäquaten Personaleinsatzes sowie Entscheidungsfindung bzgl. Reporting, Abwesenheiten, Überstunden sowie Vergütung
  • Qualitätskontrollen und Einleiten korrigierender Maßnahmen
  • Einhaltung von Standards und Prozessen bzgl. klarer Kommunikation auf allen Ebenen, z.B. Teammeetings und Schichtübergabemeetings
  • Unterstützung bei der jährlichen Budgetplanung und -kontrolle für die Unit
  • Repräsentation d
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