Deputy Head of Operations
vor 3 Wochen
Deputy Head of Operations (m/w/d)
Vollzeit Ort: Flughafen Berlin Brandenburg
TÄTIGKEITEN:- Stellvertretung des Head of Operations
- Organisatorische, fachliche und disziplinarische Leitung der Business Line Operations
- Planung und Koordination der operationellen Prozesse und Aktivitäten und Sicherstellung eines optimalen Kundendienstes gegenüber den Airlines unter Einhaltung der vereinbarten Richtlinien (SLA) und Sicherheitsvorschriften sowie Swissport Standards
- Optimierung und Anpassung von Arbeitsabläufen, Ressourceneinsatz und Schnittstellen
- Sicherstellung des adäquaten Personaleinsatzes sowie Entscheidungsfindung bzgl. Reporting, Abwesenheiten, Überstunden sowie Vergütung
- Qualitätskontrollen und Einleiten korrigierender Maßnahmen
- Einhaltung von Standards und Prozessen bzgl. klarer Kommunikation auf allen Ebenen, z.B. Teammeetings und Schichtübergabemeetings
- Unterstützung bei der jährlichen Budgetplanung und -kontrolle für die Unit
- Repräsentation d
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