Associate Renewal Account Manager
vor 4 Wochen
Here at ServiceNow, our technology plays a crucial role in ensuring that things run smoothly for everyone, and our team members are the ones who make it all happen. We operate with a sense of urgency because we understand that time is of the essence, and we are constantly coming up with innovative solutions to cater to the needs of our clients and communities. When you join ServiceNow, you become part of a dynamic group of individuals who are passionate about change, always eager to explore new ideas. We believe that you shine the brightest when you are true to yourself and share your unique skills, which is why we are dedicated to creating an environment where you can thrive. Together, we envision big dreams and support each other in turning them into reality. The future lies in our hands, and it all begins with you.
With over 7,700 customers onboard, we cater to nearly 85% of the Fortune 500 companies. It's no wonder that we take pride in being recognized as one of FORTUNE 100's Best Companies to Work For and among the World's Most Admired Companies™.
Find out more about the ServiceNow culture by visiting our Life at Now blog and reading about the experiences of our dedicated team members.
Not sure if you meet all the job requirements but enthusiastic about the position? We encourage you to apply anyway. At ServiceNow, we are committed to fostering an inclusive environment where every voice is valued and respected. We welcome candidates from diverse backgrounds and unconventional paths, as we believe that skills are transferable and a shared vision for success makes for exceptional candidates.
Job RoleTasks you will be responsible for:
- Collaborate with Field Sales to assist in customer renewal processes.
- Identify customer needs and utilize account management expertise to facilitate renewal closure.
- Deep-dive into ServiceNow licensing frameworks to offer guidance to both sales teams and customers during licensing deliberations.
- Keep track of customer health indicators to pinpoint potential risks. Develop strategies to mitigate risks and collaborate with partner teams to take appropriate measures.
- Provide regular and accurate updates on renewal progress to management and escalate issues when necessary.
- Engage in discussions with customers regarding renewal readiness, timing, and overall customer requirements.
- Engage with customers on multi-year contracts to ensure sustained engagement and realization of customer value.
- Create and present renewal proposals and alternatives to customers, notifying them of upcoming contract expirations.
- Coordinate with Legal, Deals Desk, and Sales Operations for approvals and the finalization of executable OFs.
- Collaborate with our Customer Success division to evaluate customer value attainment, drive product adoption, and enhance usage among customers.
What you need to succeed in this position:
- Proven track record of at least 3 years in Renewal Account Management or Customer Success roles.
- Experience in managing customer retention and promoting the adoption of SaaS products within a designated territory.
- Effective customer management skills encompassing sales, account management, and customer service.
- Initiative to identify areas for process enhancement and increased efficiency.
- Strong dedication to work and achieving quotas.
- Familiarity with SaaS business models centered around enterprise software is advantageous.
FD21
Additional DetailsServiceNow upholds Equal Employment Opportunity principles. All qualified candidates will be considered for employment regardless of race, color, religion, gender, sexual orientation, national origin, ancestry, age, disability, gender identity, marital status, veteran status, or any other legally protected category.
We at ServiceNow prioritize flexibility and trust in our modern work environment. Learn more about our work personas: flexible, remote, and required-in-office.
If you require reasonable accommodation during any part of the application process, or face limitations accessing the online application portal, and need an alternate method of applying, do not hesitate to reach out to us for assistance.
For roles requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may need to obtain approval for specific individuals from the U.S. Government. Any job offers are contingent upon obtaining necessary export licensing or approvals from the U.S. Government.
Please be cautious of fraudulent job postings and scams that are becoming increasingly prevalent. Visit our website to understand warning signs and ways to protect yourself. All authentic ServiceNow job postings are exclusively available through the ServiceNow Careers portal.
© Fortune Media IP Limited. All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are independent entities and do not endorse the products or services of ServiceNow.
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