Aktuelle Jobs im Zusammenhang mit Customer Support - Munich, Bayern - CONROO GmbH
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Customer Support Specialist
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vor 1 Monat
Munich, Bayern, Deutschland Tulip Interfaces Inc VollzeitAbout the RoleWe are seeking a highly skilled Customer Support Engineer to join our team at Tulip Interfaces Inc. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our manufacturing clients.Key ResponsibilitiesAct as the primary point of contact for customers, responding to...
Customer Support
vor 3 Monaten
Join our team at CONROO
Are you eager to make a difference in a dynamic environment? CONROO is an innovative startup focused on revolutionizing logistics through technology, ensuring transparency and optimizing operations at terminals and depots. Our rapidly expanding team, located in Munich, Nuremberg, and Hamburg, is seeking individuals who are passionate about product development and are committed to personal and professional growth, working hand in hand with our founders to truly #unlockpotential
Responsibilities- Oversee and expand daily support operations, addressing customer inquiries and issues promptly and effectively. Enhance operational efficiency and customer satisfaction by implementing and optimizing support tools and systems.
- Continuously improve support and success processes. Analyze key performance indicators to identify areas for enhancement, integrate industry best practices, and introduce initiatives to elevate the overall customer experience.
- Act as a customer advocate within the organization, gathering feedback to shape product development and business strategies. Ensure customer needs are prioritized in decision-making processes.
- Be the primary contact for customers post-implementation, resolving issues, meeting needs, and ensuring continued satisfaction and success with our products and services.
- Fluency in German is essential for this role to effectively engage with German partners and customers.
- Minimum of 3 years in customer support and success positions.
- Demonstrated communication, leadership, and problem-solving skills.
- Ability to make data-driven decisions with a focus on customer satisfaction.
- Experience in scaling support and success teams in startup environments.
- Proficient in support tools like Zendesk and Intercom.
- A passion for continuous learning and professional development.
- Gain valuable experience in the logistics tech startup scene and take ownership in an environment that encourages autonomy and growth.
- We promote a culture of openness, transparency, and mutual respect, where all ideas are valued.
- Enjoy flexible working hours to maintain a healthy work-life balance.
- Participate in team-building events and off-site activities to strengthen team cohesion and spirit.
- Our offices are centrally located in Munich, Hamburg, and Nuremberg.
If you are interested in this position, simply submit your resume and, if desired, a cover letter. Upon reviewing your application, we will schedule an introductory call to get to know each other better. We look forward to meeting you and learning about your skills and interests.
