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Customer Success Manager

vor 3 Monaten

Berlin, Berlin, Deutschland numa Vollzeit
ABOUT NUMA

Hey We're numa. We're a dynamic, diverse hospitality brand that's offering uniquely designed apartments for the modern traveler. We specialize in the beauty of convenience and the delight of a design, with a totally digital guest experience and properties designed with intention.

Numa properties are located in the most exciting and vibrant neighbourhoods across Europe. We're not just disrupting the hospitality industry for our guests—behind the curtain, we're shaking up the way hotels operate. We've built a proprietary technology and data platform that makes running a hospitality operation more efficient than ever. We offer consistent quality and an unmatched guest experience.

A Customer Success Manager (CSM) is a customer-facing role responsible for building relationships, ensuring a positive customer experience, and maximising the value customers receive from a product or service. CSMs act as advocates for the customer, working closely with them to achieve their desired outcomes.
Responsibilities:
  • Build and maintain strong relationships with assigned customers
  • Onboard new customers and ensure they understand the product or service
  • Proactively identify customer needs and recommend solutions
  • Track customer health and usage data
  • Identify upsell and cross-sell opportunities
  • Manage customer churn and renewals
  • Provide ongoing support and training
  • Gather and analyse customer feedback
  • Collaborate with other teams (Sales, Revenues, Product)
Requirements:
  • 1 year experience in customer service or account management
  • Strong communication and interpersonal skills
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Data analysis skills
  • Proficiency in customer relationship management (CRM) software
  • German speaking is mandatory for this opportunity
Desired Skills:
  • Knowledge of the hospitality industry
ABOUT OUR OFFER
  • Join an agile work environment with flat hierarchies where your ideas make an impact from the very beginning
  • Build your own success story based on what you do well and how you want to grow
  • Elevate your physical and mental wellness with our monthly benefit allowances
  • Get to know your internationally diverse team during our events and retreats
  • Spend a free night at your nearest numa stay upon starting and enjoy a 30% employee discount on personal stays in the coolest neighbourhoods in Europe

numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person's talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

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