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Technical Support
vor 1 Woche
**Aktuell suchen wir für unser spannendes Projekt eine(n) Technical Support (m/w/d) remote/ Bereitschaft zur Einarbeitung in Berlin, Düsseldorf oder Hamburg **
**Ihre Aufgaben**
**#Unterstützen der IT-Anwender im Hardware
- und Softwareumfeld im Behördenumfeld**
**#Priorisieren, Klassifizieren und ggf. Eskalieren von Störungsmeldungen**
**#Klassifizieren, Terminieren und Erledigen von Standard-Anforderungen im Rahmen des 1st-Level-Supports**
**#Weiterleiten von Tickets an die nachgelagerten Einheiten (2nd-Level-Support)**
**#Dokumentieren im Ticket-System und der Wissensdatenbank**
**Ihr Profil**:
**#Deutsch (C1) in Wort und Schrift und Englischkenntnisse**
**#Berufserfahrung innerhalb der letzten 3 Jahre**
**#Erfahrung mit einem Ticket-System**
**#Bereitschaft zur Sicherheitsüberprüfung**
**Zeulenroda/ Jena/ Düsseldorf**
Art der Stelle: Festanstellung, Vollzeit
Gehalt: 3.000,00€ pro Monat
Arbeitszeiten:
- 8-Stunden-Schicht
Leistungen:
- Flexible Arbeitszeiten
- Homeoffice
Arbeitsort: Zum Teil im Homeoffice in Berlin
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