Technical Support Analyst
vor 1 Woche
About the Job: Are you a tech enthusiast with an eye for beauty and style? Join us at KIKO Milano for a dynamic and inspiring environment where you can merge your passion for IT and service help desk.
About the Company:KIKO is an Italian cosmetics company experiencing rapid growth. With over 1,000 stores worldwide, we inspire people with high-quality beauty and skincare products. Our motto is "Art. Beauty. Joy." We believe in making the 'art of beauty' accessible to all.
Job Responsibilities:
- Ensure uninterrupted operation of critical systems and applications.
- Support colleagues throughout the company with all IT inquiries.
- Assess solutions and proactively mitigate future issues.
- Manage permission processes to ensure proper resource and data access.
- Adhere to SLAs based on assigned priorities.
- Support the Head of Technology Department with necessary tasks and projects.
Your Qualifications:
- Bachelor's degree in Computer Science or equivalent experience (3-5 years).
- Prior experience in helpdesk support or IT support environment.
- Proficiency in the Microsoft Windows environment.
- Excellent communication and interpersonal skills with a service-oriented passion.
- Expertise in computer hardware.
- ITIL certification or equivalent experience (3-5 years).
- Fluency in German and English.
Join us for an exciting and dynamic role at one of the coolest and most inclusive makeup brands. Grow your skills and knowledge in a practical way. We offer competitive salary, 50% staff discount on products, global training, and a supportive team environment.
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