Technical Customer Support Engineer
vor 2 Wochen
Salary EUR per year
Requirements:
We don't care about your degree What matters is you as a person We are happy if you have completed vocational training (e.g. IT specialist for system integration), or if you have completed further training. You can also have just completed your studies (e.g. electrical engineering, computer science...). IT enthusiastic career changers are also very welcome
Linux and network knowledge are an advantage
Experience with JIRA / Confluence is also a plus
You should be able to work independently and take responsibility for tasks
In this role you also need to be willing to work occasional weekends and evenings (on-call duty)
Responsibilities:
Customer Service at KINEXON, 3rd Level Support or even more ;)
After a successful Go Live of an industrial application delivered by KINEXON the support of customers is handed over to the Customer Service Department. As a member of this team you will be the first contact person for our industry customers, like BMW, Continental, MTU or Honda. You are in regular contact with our customers, determine general procedures, coordinate with the contact persons and independently ensure maximum customer satisfaction. It is much more complex than 1st level support incidents. In our customer service team you really get deep insights into our technology as every customer and their IT infrastructure is different and comes with different problems.
- You record and manage incidents, problems and changes for our industrial customers, such as BMW, Continental, MTU or Honda
- You process, analyze and debug customer enquiries to solve incidents and problems. You really take a look at the data and logfiles to understand where the problem stems from
- You also approach our development department and coordinate with them to make sure that the incident does not happen again
- You support us in improving the service structure for our customers and can bring in your own ideas
- You document customer communication and incidents according to our processes
Technologies:
Linux
- JIRA
- Python
More:
You can look forward to this with us#GrowBeyondYourself with an annual learning budget to further support your development.
#Freetime 30 days (DE) / 20 days (US) paid vacation to refuel your energy (for full-time employees)
#WeCare take your time off for the family (parental leave etc.)
#WorkingHours Early bird or night owl - you can choose your flexible work hours.
#FlexibleLocation we work with a hybrid and remote model.
#OneTeam - We enjoy spending time together at regular team and company events.
#OnTop -further benefits selected by you out of a range of benefits that we offer (mobility, sports, vacation budget, training and more)
About Us
KINEXON is a global location-based technology leader that develops groundbreaking hardware and software solutions for the Internet of Things (IoT). Our vision is a world in perfect, frictionless flow. Wherever assets, people or operations are in motion, we can improve and automate the underlying processes, creating powerful results for our customers. Founded in 2012, and headquartered in Munich, Germany, KINEXON has grown to more than 300 employees across offices in Munich and Chicago.
Being a KINEXIAN means you are willing to create real impact for your team, department, and the company as a whole - all while contributing to our most valued asset, our culture.
At KINEXON we want to establish and guarantee an environment in which each person has equal opportunities and has the ability to shine and develop. We believe passionately that employing a diverse workforce is central to the success of a company. Therefore our employment opportunities are open to all individuals, no matter which gender, race, religion, age, sexual orientation, ability, place of origion, or socioeconomic status.
-
Technical Support Engineer
vor 2 Wochen
Munich, Bayern, Deutschland Thorlabs GmbH VollzeitTechnical Support Engineer - Photonics (m/f/x) Bergkirchen Vollzeit Einleitung Optische und optoelektronische Produkte sind unsere Leidenschaft. In der Photonik Branche sind wir die Experten. Das wissen zahlreiche namhafte Forschungs- und Entwicklungseinrichtungen sowie Industriekunden zu schätzen und setzen unsere Produkte weltweit in ihren Laboren ein....
-
Technical Customer Support Engineer
vor 4 Wochen
Munich, Bayern, Deutschland KINEXON VollzeitYour Exciting OpportunityReady to dive into the Customer Service world at KINEXON, where you'll be handling 3rd Level Support and much more ;)Once our industrial applications are up and running smoothly, the spotlight shifts to our Customer Service Department. As part of this dynamic team, you become the go-to person for industry giants like BMW,...
-
Technical Customer Support Engineer
vor 1 Monat
Munich, Bayern, Deutschland KINEXON VollzeitYour Exciting OpportunityReady to dive into the Customer Service world at KINEXON, where you'll be handling 3rd Level Support and much more ;)Once our industrial applications are up and running smoothly, the spotlight shifts to our Customer Service Department. As part of this dynamic team, you become the go-to person for industry giants like BMW,...
-
Werkstudent Customer Technical Support and
vor 2 Wochen
Munich, Bayern, Deutschland MTU Aero Engines AG Vollzeit#UPLIFT**Y**OURFUTUREWir sind über An 18 Standorten weltweit. Jedes dritte Flugzeug fliegt mit unserer Technologie.Immer effizienter, leiser, nachhaltiger. Wir gestalten die Zukunft der Luftfahrt. Was wir noch brauchen? **Sie.**Unser Team in **München** sucht Sie:Werkstudent Customer Technical Support and Aftermarket PW1100G-JM (all genders)Im Customer...
-
Working Student Technical Support
vor 2 Wochen
Munich, Bayern, Deutschland Moxa VollzeitDescriptionThe Technical Support team of Moxa Europe GmbH is looking for a motivated Working Student (f/m/d) who will support customers or channels with technical issues and provide excellent customer service. This position is designed to offer you practical experience in the field of technical support who is pursuing a degree and is passionate about...
-
Customer Engineer
vor 2 Wochen
Munich, Bayern, Deutschland eTeam VollzeitExpertise Required• Experience in the enterprise customer arena• Face-to-face customer engagement skills• Excellent written, oral and presentation skills• Troubleshooting knowledge & skills• Degree qualification or equivalent experience• Good understanding of ITIL/Service Management• Passion for new innovative technology and drive customer...
-
Virtuoso Custom CAD SW Engineer
vor 2 Wochen
Munich, Bayern, Deutschland Apple VollzeitSummaryPosted:Role Number: Do you love crafting sophisticated solutions to highly complex challenges? As part of our Silicon Technologies group, you'll help design and manufacture our next-generation, high-performance, power-efficient display and image sensors. You'll ensure Apple products and services can seamlessly and efficiently handle the tasks that...
-
Application Engineer
vor 2 Monaten
Munich, Bayern, Deutschland IC Resources VollzeitAn exciting opportunity has become available for a Power Applications Engineer to work in Munich, Germany, for a market leader in Power Electronics and Devices. The Power Applications Engineer will join a team of experts whose focus is customer support, product definition and customising solutions for customers.As well as fluent German language and an...
-
Technical Support Manager
vor 2 Wochen
Munich, Bayern, Deutschland PTC VollzeitOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is...
-
Field Application Engineer
vor 2 Wochen
Munich, Bayern, Deutschland IC Resources VollzeitField Application Engineer - Power Semiconductors (m/w/d)A global manufacturer of industry-leading power products (including Silicon Carbide Power Devices, Silicon Controlled Rectifiers, IGBTs and more) is seeking a Field Application Engineer (m/w/d) to add more power to their team in Germany / Europe. You will develop and deploy application focussed...
-
Power Application Engineer
vor 2 Monaten
Munich, Bayern, Deutschland IC Resources VollzeitAn exciting opportunity has become available for a Power Applications Engineer to work in Munich, Germany, for an automotive semiconductorcompany. The Power Applications Engineer will join a team of experts whose focus is customer support, product definition and validating solutions for customers.As well as fluent Germanlanguage and an interest in customer...
-
Power Application Engineer
vor 4 Wochen
Munich, Bayern, Deutschland IC Resources VollzeitAn exciting opportunity has become available for a Power Applications Engineer to work in Munich, Germany, for an automotive semiconductorcompany. The Power Applications Engineer will join a team of experts whose focus is customer support, product definition and validating solutions for customers.As well as fluent Germanlanguage and an interest in customer...
-
Technical Sales Engineer
vor 2 Wochen
Munich, Bayern, Deutschland Agile Robots AG VollzeitJoin the Future of Robotics at Agile Robots SE!Agile Robots SE is an international high-tech company headquartered in Munich, Germany, with a production site in Kaufbeuren and a global team of over 1700 employees. Our goal is to revolutionize the field by merging artificial intelligence and robotics through cutting-edge force-moment-sensing and...
-
Praktikum Technical Support
vor 2 Monaten
Munich, Bayern, Deutschland Angsa Robotics VollzeitHallo Wir bei Angsa revolutionieren die Abfallbeseitigung mit unseren autonomen Müllsammelrobotern. Unser Ziel ist es, durch den Einsatz innovativer Robotiklösungen sauberere und effizientere Städte zu schaffen. Wir suchen eine/n talentierte/n Praktikantin oder Praktikanten im Bereich Technical Support, der/die unser Team verstärkt und die Verantwortung...
-
Praktikum Technical Support
vor 4 Wochen
Munich, Bayern, Deutschland Angsa Robotics VollzeitHallo Wir bei Angsa revolutionieren die Abfallbeseitigung mit unseren autonomen Müllsammelrobotern. Unser Ziel ist es, durch den Einsatz innovativer Robotiklösungen sauberere und effizientere Städte zu schaffen. Wir suchen eine/n talentierte/n Praktikantin oder Praktikanten im Bereich Technical Support, der/die unser Team verstärkt und die Verantwortung...
-
Technical Customer Support
vor 2 Wochen
Munich, Bayern, Deutschland Zeel GmbH Vollzeit__Du hast gerade Zeit für ein gut bezahltes & spannendes Projekt bei einem "Global Player"? Hier ist Deine Chance dazu__ Wir suchen eine/einen Technical Customer Support (m/w/d) - PDM/ERP in Teilzeit 32 Std / Woche in Stuttgart Du bist gerade fertig mit Deinem Studium oder hast einfach Zeit für ein spannendes Projekt im internationalen Umfeld? Oder willst...
-
Technical Customer Support
vor 3 Wochen
Munich, Bayern, Deutschland Zeel GmbH Vollzeit__Du hast gerade Zeit für ein gut bezahltes & spannendes Projekt bei einem "Global Player"? Hier ist Deine Chance dazu__ Wir suchen eine/einen Technical Customer Support (m/w/d) - PDM/ERP in Teilzeit 32 Std / Woche in Stuttgart Du bist gerade fertig mit Deinem Studium oder hast einfach Zeit für ein spannendes Projekt im internationalen Umfeld? Oder willst...
-
Customer Success Engineer
Vor 6 Tagen
Munich, Bayern, Deutschland Palo Alto Networks VollzeitOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
-
Senior Digital Design Verification Engineer
vor 4 Wochen
Munich, Bayern, Deutschland Albelissa Technical Recruiting VollzeitOur German client, a leading worldwide supplier of high performance optical sensors is in search of an:Senior Digital Design Verification Engineer - GermanyTasks and responsibilitiesDefine verification strategy for digital and mixed-signal IPs as per system requirements. Define testbench architecture and partition, develop verification plan, and interact...
-
Technical Account Manager-EMEA
vor 2 Wochen
Munich, Bayern, Deutschland AWS EMEA SARL (Germany Branch) VollzeitJob Title: AWS Technical Account ManagerCompany: Amazon Web Services (AWS)An AWS Technical Account Manager serves as a trusted advisor and cloud operations architect for Enterprise Support customers, assisting startups and large enterprises with architecture advice, support strategies, project planning, and operational guidance.Part of the AWS Sales,...
