Technical Customer Support Engineer

vor 4 Wochen

Munich, Bayern, Deutschland KINEXON Vollzeit
Your Exciting Opportunity

Ready to dive into the Customer Service world at KINEXON, where you'll be handling 3rd Level Support and much more ;)

Once our industrial applications are up and running smoothly, the spotlight shifts to our Customer Service Department. As part of this dynamic team, you become the go-to person for industry giants like BMW, Continental, MTU, and Honda. Your mission? To keep our customers happy by setting procedures, liaising with contacts, and ensuring top-notch service. But hey, this is no ordinary support gig – it's a deep dive beyond the basics of 1st level support. Prepare to get hands-on with diverse IT landscapes and unique challenges from every corner.

Our vision? To create a world in "perfect flow", where our tech prowess optimizes processes, whether it's people, equipment, or operations, to deliver outstanding results for our clients.

Your Responsibilities
  • Handle and resolve incidents, problems, and changes for industrial giants like BMW, Continental, MTU, and Honda
  • Analyze and troubleshoot customer inquiries to tackle issues head-on, diving into data and logfiles for insights
  • Collaborate with our development team to prevent future incidents from occurring
  • Play a key role in enhancing service structures and bring fresh ideas to the table
  • Meticulously document customer interactions and incidents following established protocols
Your Qualifications
  • Forget about degrees – we care about you as a person. Whether you're a trained IT specialist, a fresh graduate in tech fields, or a career switcher with a tech passion, we're open to all
  • Knowledge of Linux and networks gives you a head start
  • Familiarity with JIRA/Confluence is a bonus
  • Ability to work autonomously and take charge of tasks is a must
  • Proficiency in German and English is necessary to support our global clientele
  • Be ready for occasional weekend and evening shifts (on-call duties)
Perks of Joining Us

Join the KINEXON family, where tech enthusiasts unite to conquer challenges and craft outstanding products together. Benefit from:

  • #GrowBeyondYourself – Annual learning budget for your personal development
  • #Freetime – Enjoy 30 days paid vacation to recharge (DE) / 20 days (US)
  • #WeCare – Flexible time off for family commitments
  • #WorkingHours – Choose your flexible work schedule
  • #FlexibleLocation – Embrace a hybrid and remote work model
  • #OneTeam – Bond over team and company events
  • #OnTop – Tailored benefits to suit your needs (mobility, sports, training, and more)

To explore more perks, visit KINEXON's official channels.

About Us

KINEXON stands at the forefront of location-based technology, crafting innovative hardware and software solutions for the Internet of Things (IoT). Our grand vision? A world in seamless, uninterrupted flow. Founded in 2012 and headquartered in Munich, Germany, we've expanded globally with 300+ employees in Munich and Chicago.

Being a KINEXIAN means embracing real impact within your team and company, all while nurturing our cherished culture.

Diversity and inclusivity are at our core, creating an environment where everyone can thrive and grow. We're firm believers that a diverse workforce breeds success. Our doors are wide open to talents of all backgrounds, regardless of gender, race, religion, age, or background.

There's no better moment than the present to embark on this thrilling journey with us. What's holding you back? Jump in now

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