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Mitarbeiter Customer Care

vor 3 Monaten


Münster, Nordrhein-Westfalen, Deutschland Claims Solutions Vollzeit

Job Description

We are looking for a team player with hands-on mentality. If you are curious and helpful, have an eye for technical details, enjoy organizing, and like being in contact with customers, then you are in the right place.

The role requires sensitivity and a calm approach to handling customer inquiries. It also involves being proactive, thinking ahead, and independently solving tasks and challenges. Furthermore, you will play a significant role in structuring and continuously improving our customer support.

Your Responsibilities:

  • First-Level Support and Testing:
    • Handle customer inquiries about the application by phone or email and provide timely responses
    • Support our development teams by conducting technical tests and documentation
    • Resolve issues and inquiries independently or with the team's assistance
    • Establish and maintain a FAQ page and implement other measures to optimize customer support
  • Sales/Product Management Support:
    • Prepare customer meetings (e.g., setting up test systems, managing master data, presentations, etc.)
  • Training:
    • Develop training materials (e.g., manuals) for customers
    • Conduct training sessions for customers - whether end-users, admins, or "Train the Trainer"
  • Device Management:
    • Independently manage devices deployed externally and data contracts

Qualifications:

  • Completed education or degree with interest in the IT field
  • Ideally, experience in technical customer support and structured testing of software solutions/apps
  • High level of empathy and customer understanding, combined with a calm demeanor and confident customer interaction
  • Solution and service-oriented approach (Learning-by-Doing) along with a tech-savvy mindset
  • Structured and organized way of working
  • High sense of responsibility
  • Excellent MS-Office skills
  • German language proficiency at native level and fluent English skills - or willingness to improve English if needed

About Verisk:

For over 50 years, Verisk has been the leading data analysis and technology partner for the global insurance industry, offering added value to customers through expertise and scalability. We empower communities and businesses to make faster and better risk-related decisions.

At Verisk, you have the opportunity to voice your opinions and build a successful career that is as unique as you are - with workplace flexibility, support, coaching, and training you need to succeed.

Being recognized as a Great Place to Work for outstanding workplace culture, Verisk values learning, care, and results, making inclusion and diversity top priorities. In addition to the Great Place to Work certification, we have been named one of the best-managed companies by the Wall Street Journal and Forbes, emphasizing our commitment to company culture.

We are 7,000 employees strong, dedicated to ethical innovation. We are looking for individuals like you to help turn big data into great ideas. Join us and create an extraordinary experience for yourself and a better future for future generations.