CRM Operations Specialist

vor 1 Woche

Berlin, Berlin, Deutschland Kenjo GmbH Vollzeit

Wait, who's Kenjo?
A bunch of entrepreneurial dreamers, who really think they can create a better world. Does that sound too crazy?

its people.

Our vision is to improve the relationship between employees and employers.

Essentially make people get up in the morning looking forward to contributing to society

Your main responsibilities are to:

  • Effective management and further integration of the CRM system and its processes in the company.
  • Data integrity and data quality in the CRM database.
  • Develop and implement CRM policies, procedures, and best practices.
  • Assist other teams in using the CRM system to increase efficiency and productivity.
  • Manage CRM user accounts, access rights, and security policies.
  • Coordinate with Tech to support CRM requirements and integrations. Conduct training and educational materials for CRM usage by employees.
  • CRM reporting and analysis of data to evaluate CRM effectiveness and performance.
  • Identify opportunities for continuous improvement of the CRM system and processes.
  • Analyze customer behavior data to make suggested business decisions and optimize marketing strategies.
  • Collaborate with marketing, sales, and customer success teams to ensure a seamless customer journey.

Additionally, please understand that joining a startup means that you'll have an exciting opportunity to learn and grow, both on a personal and professional level, but that you'll be joining a super fast-paced environment, where it won't be so much about what others can do for you, but what can you do for those around you. The role will suit you if you are self-driven, creative, a team player and have a start-up mindset: build a bike while riding it
***
Can you be the next

Kenjonita

?

To be successful at this position, we think you should:

  • **Strongly be fluent in English in written and spoken form. German is a plus.**:
  • CRM Expertise: Proficiency in working with CRM systems (e.g., Salesforce, HubSpot, Microsoft Dynamics) and a deep understanding of CRM functionalities, data structures, and best practices.
  • Data Management: Ability to maintain and ensure the accuracy, integrity, and completeness of customer data within the CRM system.
  • Process Optimization: Skill in analyzing existing CRM processes, identifying bottlenecks, and suggesting improvements to enhance efficiency and effectiveness.
  • Reporting and Analytics: Capability to generate insightful reports and dashboards using CRM data, providing actionable insights for sales, marketing, and management teams.
  • Project Management: Ability to manage CRMrelated projects, such as system upgrades, data migrations, or process improvements, while adhering to timelines and budgets.

(Almost) convinced?

Ok, that is not all, we also offer:

  • Great office located in Kreuzberg with fruits, granola, drinks, and an awesome rooftop terrace
  • Hybrid working model (Berlin office/Home office)
  • Lots of ownership and space to grow
  • Challenging environment
  • Company Benefits, duh...
  • Frequent feedback
  • Clear goal setting
  • Learning and development budget
  • Team buildings and activities

Our guiding principles:

We are honest about who we are and convince customers through our vision & product

Our values tell us how to make decisions on a daily basis. Excellence over quick and dirty, authenticity over fake it til you make it, generosity over stinginess.

Results are important. They bring the resources which allow us to do what we are doing.

We believe though that it's worth nothing, if we don't do it positively and treat each other with dignity, love, and respect.

We truly believe in equal chances for everybody and think that diversity is one main strength of our team

**We'd love to hear from you

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