Aktuelle Jobs im Zusammenhang mit Head of Customer Care - Essen, Nordrhein-Westfalen - Bank-Verlag GmbH
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Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAs a Coffee Hero at regiocom Customer Care SE, you will be the primary point of contact for our customers regarding their coffee-related needs.Responsibilities include:Providing exceptional customer service and ensuring customer satisfactionTroubleshooting coffee machines and resolving customer complaintsParticipating in coffee tastings to enhance product...
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Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAs a Coffee Hero at regiocom Customer Care SE, you will be the primary point of contact for our customers regarding their coffee-related needs.Responsibilities include:Providing exceptional customer service and ensuring customer satisfactionTroubleshooting coffee machines and resolving customer complaintsParticipating in coffee tastings to enhance product...
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Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAs a Coffee Hero at regiocom Customer Care SE, you will be the primary point of contact for our customers regarding their coffee-related needs.Responsibilities include:Providing exceptional customer service and ensuring customer satisfactionTroubleshooting coffee machines and resolving customer issuesParticipating in coffee tastings to enhance product...
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Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAs a Coffee Hero at regiocom Customer Care SE, you will be the primary point of contact for our customers regarding their coffee-related needs.Responsibilities include:Providing exceptional customer service and ensuring customer satisfactionTroubleshooting coffee machines and resolving customer issuesParticipating in coffee tastings to enhance product...
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Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAs a Coffee Hero at regiocom Customer Care SE, you will be the primary point of contact for our customers regarding their coffee-related needs.Responsibilities include:Providing exceptional customer service and ensuring customer satisfactionTroubleshooting coffee machines and resolving customer complaintsParticipating in coffee tastings to enhance product...
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Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAs a Coffee Hero at regiocom Customer Care SE, you will be the primary point of contact for our customers regarding their coffee-related needs.Responsibilities include:Providing exceptional customer service and ensuring customer satisfactionTroubleshooting coffee machines and resolving customer complaintsParticipating in coffee tastings to enhance product...
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Coffee Enthusiast Customer Consultant
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitBecome a vital member of our team as a Customer Advisor for a Coffee Lifestyle Brand, where your expertise will guide our customers in their coffee journey. You will handle inquiries, manage orders, and assist with machine troubleshooting, ensuring our coffee aficionados receive exceptional service.What we provide: Engaging coffee tastings to enhance product...
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Coffee Enthusiast Customer Consultant
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitBecome a vital member of our team as a Customer Advisor for a Coffee Lifestyle Brand, where your expertise will guide our customers in their coffee journey. You will handle inquiries, manage orders, and assist with machine troubleshooting, ensuring our coffee aficionados receive exceptional service.What we provide: Engaging coffee tastings to enhance product...
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Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for a Coffee Lifestyle Product. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Key...
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Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for a Coffee Lifestyle Product. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction and loyalty to our brand.Key...
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Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAs a Coffee Hero at regiocom Customer Care SE, you will be the primary point of contact for our customers regarding their coffee-related needs.Responsibilities include:Providing exceptional customer service and ensuring customer satisfactionTroubleshooting coffee machines and resolving customer issuesParticipating in coffee tastings to enhance product...
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Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAs a Coffee Hero at regiocom Customer Care SE, you will be the primary point of contact for our customers regarding their coffee-related needs.Responsibilities include:Providing exceptional customer service and ensuring customer satisfactionTroubleshooting coffee machines and resolving customer issuesParticipating in coffee tastings to enhance product...
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Coffee Customer Service Specialist
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitBecome a vital member of our team as a Coffee Advisor, where you will serve as the primary point of contact for our valued customers regarding their favorite coffee products. Your responsibilities will include managing orders and providing assistance with coffee machines, ensuring that our coffee enthusiasts receive exceptional service.What we provide:...
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Coffee Customer Service Specialist
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitBecome a vital member of our team as a Coffee Advisor, where you will serve as the primary point of contact for our valued customers regarding their favorite coffee products. Your responsibilities will include managing orders and providing assistance with coffee machines, ensuring that our coffee enthusiasts receive exceptional service.What we provide:...
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Customer Service Representative Vodafone
vor 2 Wochen
Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAbout UsAt regiocom Customer Care SE, we're passionate about delivering exceptional customer experiences. As a leading provider of innovative solutions, we're committed to quality and reliability.Our CultureWe're a diverse and inclusive team that values teamwork and collaboration. We welcome applicants from all backgrounds and abilities.Job SummaryWe're...
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Customer Service Representative Vodafone
vor 3 Wochen
Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAbout UsAt regiocom Customer Care SE, we're passionate about delivering exceptional customer experiences. As a leading provider of innovative solutions, we're committed to quality and reliability.Our CultureWe're a diverse and inclusive team that values teamwork and collaboration. We welcome applicants from all backgrounds and abilities.Job SummaryWe're...
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Customer Service Advisor at Vodafone
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAre you driven by a passion for innovation and ensuring customer satisfaction? At regiocom Customer Care SE, we pride ourselves on being a frontrunner in the telecommunications sector, recognized for our commitment to quality and dependability. We embrace individuals from diverse career backgrounds.What we offer:- A stable position with an indefinite...
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Customer Service Advisor for Vodafone
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAre you enthusiastic about technological advancements and ensuring customer satisfaction? At regiocom Customer Care SE, we are a prominent player in the telecommunications sector, recognized for our commitment to quality and dependability. We embrace individuals from diverse career backgrounds.What we offer:- A stable position with a permanent contract from...
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Customer Service Advisor for Vodafone
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAre you driven by customer satisfaction and innovation? At regiocom Customer Care SE, we pride ourselves on being a frontrunner in the telecommunications sector, recognized for our commitment to quality and dependability. What we offer: A stable position with an indefinite contract from the outset.A competitive base salary complemented by an attendance bonus...
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Customer Service Advisor for Vodafone
vor 1 Monat
Essen, Nordrhein-Westfalen, Deutschland regiocom Customer Care SE VollzeitAre you driven by a commitment to innovation and customer satisfaction? At regiocom Customer Care SE, we pride ourselves on being a frontrunner in the telecommunications sector, recognized for our quality and dependability. We are open to candidates from diverse career backgrounds.What we offer:A stable position with an indefinite contract from the outset.A...
Head of Customer Care
vor 3 Monaten
- und Networking-Angebote für den Finanzsektor.
Zur Verstärkung unseres Teams suchen wir ab sofort eine/n
Head of Customer Care (m/w/d)
in Köln. Als Teil des Führungsteams im Bereich Central Service Center agierst Du an der wichtigen Schnittstelle zwischen Markt
- und IT-Einheiten und hast jederzeit die Bedürfnisse der Kunden im Blick. Du stellst eine exzellente Betreuung im Bestandsgeschäft sicher und baust die Beratungskompetenz des Teams schrittweise weiter aus. Es macht Dir Spaß, über Abteilungs
- und Bereichsgrenzen hinweg strukturierte Lösungen zu erarbeiten und umzusetzen.
**Diese Aufgaben erwarten Dich**:
Fachliche und disziplinarische Führung des Customer Care-Teams gemäß unseres Führungsbildes
Aktive, nachhaltig zukunftsorientierte Gestaltung der Einheit im Rahmen der Transformation der Gesamtorganisation
Operationalisierung und initiative Weiterentwicklung des unternehmensweiten Kundenbetreuungskonzepts in enger Kooperation mit den Markt
- und Produkteinheiten
Aktive und passive Produktinformation und -Beratung zu Fokusprodukten des Bank-Verlags für definierte Kundengruppen, sukzessive Erweiterung der Produktkompetenz der Mitarbeitenden als Single Point of Contact für Bestands
- und Neukunden
Planung und effiziente, operative, kaufmännische Abwicklung des Kartengeschäfts
Proaktive Verbesserung von Prozessen, Tools und Standards
Etablierung und Weiterentwicklung von KPI- und CRM-Steuerungssystemen zum Monitoring von Wertbeitrag, Effizienz und Qualität
**Eigenschaften, die Du mitbringst**:
Erfahrung und Erfolge als Projekt
- oder Fachführungskraft in kundennahen (B2B) Vertriebs-, Beratungs
- und Serviceeinheiten
Sehr gutes analytisches Verständnis und konzeptionelle Fähigkeiten sowie Freude an der pragmatischen Umsetzung innovativer Kampagnen und Lösungen im B2B-Umfeld
Ausgeprägte Kommunikations
- und Teamfähigkeiten, Spaß an der Motivation, Förderung und Weiterentwicklung der Mitarbeitenden
Erfahrungen im Umfeld Finanzdienstleistungen (Banken, Versicherungen, Kartengeschäft/Payments) sind wünschenswert
Sehr gute Deutsch
- und gute Englischkenntnisse
**Was wir Dir bieten**:
Engagiertes und offenes Team mit kurzen Abstimmungswegen
Offener, ergonomischer Arbeitsplatz mit kreativen Workspaces
Flexible Arbeitszeiten und mobiles Arbeiten
Gute Entwicklungs
- und Weiterbildungsmöglichkeiten
Bezuschusstes und ausgewogenes Essen mit einem Fokus auf Nachhaltigkeit
Kostenloses Deutschlandticket
30 Urlaubstage und 3,5 freie Brauchtumstage
39-Stunden-Woche
Regelmäßige Team-Events (Sommerfest, Meet & Eat, B2Run, Weihnachtsfeier und Weitere)
Zusatzleistungen z. B. Corporate Benefits, Bike Leasing, Zusatzkrankenversicherung, Grippeschutzimpfung
Kontakt
Bist du interessiert? Dann freuen wir uns auf deine Kontaktaufnahme.
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