Director, Vendor Performance

vor 1 Woche

Berlin, Berlin, Deutschland Delivery Hero Vollzeit

Be our next Hero - Join the world's leading local delivery platform.

We are looking for a (Senior)
Director, Vendor Performance & Operations (all genders)
to join the Global Vendor Performance team
on our journey to always deliver amazing experiences.**The Vendor Performance team manages the performance of our restaurants across 50+ markets as well as delivers the technology to support the growth of Delivery Hero globally. We focus on all aspects of the vendor journey once restaurants join our ecosystem. Our Vision is to be the go-to platform for all partner needs to enable growth beyond the traditional model. We deliver improved performance and satisfaction of partners through pragmatic technology and better ways of working.


We are present in the life of the restaurant from joining, through onboarding, up to commission payment and we want to fully digitize that experience.

Read our blog to find out more

If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin

Your mission:

  • Drive vendor performance vision and strategy you are a thought leader when it comes to vendor performance, and bring clarity on new / ambiguous topics for all the stakeholders
  • Manage and grow a highly motivated team
  • Drive performance (efficient operations and order growth) and satisfaction (NPS Score) of our restaurant partners globally
  • Establish an effective collaboration model internally (partner with Product and Analytics teams to deliver on the business strategy and initiatives, collaborate with other Global functions internally, and partner with key stakeholders from the regional and country teams
  • Foster knowledge/ best practice sharing and collaboration between markets (e

g:
establishing channels for communication; joint reviews etc.)

  • Set and track the OKRs with the markets and establish an ambitious roadmap and monitor the adoption
  • Driving global adoption, penetration & collaboration (incl. state of the art PMO) of the portfolio of sales products across Delivery Hero (70+ markets)
  • Reconcile countries' needs and technical capabilities, translate requirements into technical stories
  • Support tools and technologies integration and lead the change management
  • Build reports and visibility to monitor the performance and drive improvements

Your heroic skills:

  • You gained 10+ years of professional experience with a mix of sales/operations (ideally also management consulting experience). Experience in ecommerce / fooddelivery space would be a plus
  • You have experience in quick diagnostics, identifying value levers (prioritising) and implementing solutions
  • You worked in a global role with responsibility over multiple markets and are fluent in establishing a performance dialogue in such environment
  • You have a good understanding of the challenges and opportunities faced on a country level by a fast growing digital/delivery company (e

g:
startup experience)

  • Strong with data analysis and numerical reasoning to help understand the effect of various initiatives and steer decision making
  • Excellent English communication skills, both written and spoken

Nice to have:

  • Experience working in a highly productdriven environment
  • Experience working with Data Science teams as a business owner
  • Experience in business process management and engineering is strongly desired

About us:


As the world's leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door.

From prepared meals to groceries, flowers, coffee, medicinewe deliver whatever you need.

We operate in over 50 countries across Asia, Europe, Latin America, the Middle East and North Africa and are also pioneering quick commerce, the next generation of e-commerce.

As one of Europe's largest tech platforms, we work with a global ecosystem of employees, riders, and partners, and are at the forefront of innovation.


As one of our Heroes, you'll work in an international and dynamic environment, with other Heroes from every corner of the globe where you can grow and develop your career with the right support, every step of the way.

We are building a company that future generations can be proud of and are committed to welcoming everyone to our table.

Delivery Hero has a lot to offer when it comes to benefits:

we want to empower our Heroes and that means caring about all aspects of their wellbeing, such as: career, community, social, physical and financial.

Learn more about our benefits at Delivery Hero here.


At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience.

Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or dis

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