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Customer Success Manager
vor 3 Monaten
Over the past years, Lepaya has been growing at incredible pace, leading to our client portfolio growth. To ensure the continued development of long-lasting and impactful partnerships with both our new and existing clients, specifically within the Manufacturing & Pharma domain, we are seeking a Customer Success Manager with relevant experience, preferably within the Learning and Development (L&D) or EdTech industries.
As a strategic partner, you will be responsible for driving the success and satisfaction of our key clients within the Manufacturing & Pharma sector. Your role will involve facilitating impactful learning experiences and nurturing enduring relationships that contribute to our clients' growth and success within the industry. You will collaborate closely with colleagues in the commercial organization, forming an industry-specific team dedicated to serving the unique needs of our clients. If you possess a proven track record in customer success and are passionate about L&D or EdTech, we invite you to apply and join us in shaping the future of learning and development with Lepaya.
What you'll bring
- 5+ years of relevant working experience, preferably at a SaaS or fast-paced company, with a focus on strategic Customer Success Management.
- Experience in the L&D workfield, preferably with corporate customers organizations)
- Expertise and knowledge on how to lead impactful conversations with customers
- Complex stakeholder management experience
- Experience with learning programs and journeys, and, on driving learner's impact
- Ability to develop strong client relationships, manage expectations, and critically solve problems
- Excellent presentation, communication, listening and collaboration skills
- Strong analytical skills and use of data to help drive adoption, find opportunities and risks
- Fluency in German and French
- Strategic Client Conversations:
- Engage in high-level discussions with key stakeholders to understand their organizational objectives and challenges
- Leverage deep industry knowledge to provide strategic insights and solutions that align with client goals.
- Account Management:
- Oversee a portfolio of key accounts, acting as the primary point of contact for running training programs and advocate for the client within Lepaya.
- Develop and execute account plans to drive product adoption and achieve customer success metrics.
- Drive impact:
- Collaborate with internal teams to tailor learning programs to meet each client's needs, ensuring maximum impact on their business outcomes.
- Measure and analyze success metrics, conduct evaluation meetings and QBR and advise clients on how to improve the impact of our programs.
- Renewals and Opportunities for upselling:
- Proactively identify opportunities for account expansion and renewal, driving revenue growth while maintaining strong client relationships.
- Cross-functional Collaboration:
- Work closely with Sales, Onboarding & Implementation, Operations, Product, and Portfolio teams to align customer success strategies with overall company objectives.
- Continuously optimize our internal processes to work most effectively and at scale as our customer base grows
- A challenging role in a vibrant international scale-up
- Our work-to-live scheme, which prioritizes health and wellbeing
- Unlimited holidays and Lepaya Fridays – every other Friday, a day for yourself
- Flexible hours and a hybrid working arrangement, we expect you to work from our office at least 2 days a week
- Work from anywhere for 8 weeks/year
- 500 euros to set up your home office and a monthly WFH allowance of 35 euro
- Unlimited access to OpenUp, our psychological well-being partner
- Fun activities where you can interact with colleagues, such as Ski trips, team meetings, and many more
- Lots of opportunities to learn and grow, including internal career development:
- Access to our Lepaya Academy to help you upskill
- An internal hiring program to help you advance
Our mission
At Lepaya, we transform professional development by redefining how organizations nurture their talent through Power Skills—vital abilities shaped by market demands. Using a blend of human expertise and AI, our capability platform maximizes employee potential. With nearly 1 million individuals upskilled in companies like Dell and L'Oreal, and $80 million in funding, we pioneer advanced learning integrated into daily workflows. Join our global, fast-growing team as we aim to be the largest upskilling platform worldwide
What does it mean to be a Lepayan?
To be a Lepayan it means that we succeed together. Together we act and come up with solutions to build for growth. Because we know that together, we create meaningful impact You want a glimpse into our culture? Explore our careers page.
How we live DE&I
At Lepaya, our diverse team embraces professionals of all backgrounds. We prioritize an inclusive environment where every member is valued and empowered. We're dedicated to diversity, equity, and inclusion through initiatives like our Diversity Charter and internal DE&I team. Your unique perspective is celebrated, ensuring you feel supported and encouraged to be yourself at work
What's next?
Ensuring that your candidate journey is smooth is our top priority Here's a sneak peek into our standard hiring process: First, an introductory interview; then, a chat with the hiring manager; followed by a technical interview or a business case; a chance to meet our founder; and finally, an offer We're all about getting to know you better, so we'll invite you to our office for a face-to-face stage, where you can meet potential future colleagues and experience our awesome office vibes firsthand
Eager to jump on board? Get in touch
