Aktuelle Jobs im Zusammenhang mit Customer Success Manager - Berlin, Berlin - Unidy GmbH
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Customer Success Manager
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Customer Success Manager
vor 2 Monaten
Unidy GmbH is a pioneering company dedicated to empowering clients and their users to regain control over their data. Our mission is to help clients develop their own data-driven platforms, providing transparent and self-determined data management in a central user account.
Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success Team, you will be responsible for creating and developing a specialized customer portfolio throughout the entire Unidy customer lifecycle.
Responsibilities- Proactively identify transformation and marketing initiatives, advising and guiding your customer portfolio and internal resources in project implementation
- Show empathy towards customer goals and challenges, building long-term sustainable relationships
- Develop and analyze customer engagement and satisfaction metrics, utilizing feedback to identify areas for improvement
- Provide ongoing support to resolve customer issues and advocate for customer needs within Unidy
- Establish and optimize documentation to help customers independently utilize Unidy and stay informed about relevant updates
- Take ownership and actively contribute to building the Customer Success Team at Unidy
- Experience in project management and/or integrating digital services and systems to proactively manage various customer projects
- Strong empathetic skills to build and maintain long-term customer relationships, identify their needs, and guide them through challenges
- Experience in strategic consulting for digital transformation, data management, and/or online marketing
- Effective problem-solving abilities to address challenges and concerns
- Willingness to take responsibility and help shape a department in a rapidly growing company
- Native-level German and fluent in English
- Work in a fast-growing and dynamic company that values a comfortable and family-like work environment
- Take on responsibility from the first week and have the opportunity to influence the future of Data Ownership
- Collaborate with experienced colleagues and clients for a steep learning curve
- Embrace flat hierarchies and the Best-Idea-Wins principle
- Enjoy flexible working hours and locations
- Work with diverse clients from industries such as elite sports and publishing
- Access office spaces in the heart of Hamburg and Berlin
- Choose your own hardware
- Provided with fresh fruit, beverages, and regular offsite team events
If you are interested in joining Unidy GmbH, please feel free to reach out to us. We look forward to getting to know you.
