Account Assistant Germany
Vor 7 Tagen
Main responsibilities:
Contract and customer data management
- Ensure completeness and accuracy of data in customer master
- Create SAP contracts to enable order registration
- Perform preliminary volume and technical checks on customer inquiry and interact with Volume Allocation Manager and CTS (Client Technical Support Manager) in order to prepare the offer handling
- Prepare RFQ offer within the CRM tool (manage and check headers content, register items, )
- Support Account Manager (AM) on the pricing process and on any applicable instructions when finalizing the offer.
- Manage derogation files (PDF) in accordance with validation workflow
- Send offer to the customer and perform the necessary follow up within close collaboration with the Account Manager
- Ensure live alignment of prices in our systems to customer negotiations triggering impact lists and retrobilling tasks when necessary.
- Track the order from the customer and when received by order management platform match order towards items in CRM tool
- When not in direct link, ensure the order follow up in close connection with the customer
- In case of issues customer service cannot resolve, connect with customer and handle order follow up tasks
- Monitor delivery performance and check requested / confirmed delivery date
Interactions with stakeholders:
Interact with customer service or other stakeholders (Order Management Platform, Volume Allocation Manager, Credit and Encashment & CN/DN) and support specifically AM and CTS on all needed actions
Complaint management:
provide support to AM, CTS and encashment team
Customer Relationship:
Support the Account Manager in the preparation and in certain circumstances participate to customer visit
Strategy and Marketing
- Support AM into capturing and sharing market information and trends on prices, products, imports and competition
- Support AM for update and review Account Plans (yearly) on required info on customer, product, market,...
- Support AM to create and review Performance contract (quarterly) in assistance with CTS.
- Monitor (old) stocks and overdues and trigger any needed actions to solve issues.
- Monitor overall payment situation and support AM if any credit limits and encashment issues.
Customer Satisfaction:
Build strong connections with the customer in order to optimize satisfaction
Digitalization:
Interact with e relay and AM to identify eligible customers for e-services and promote e-solutions for order entry or order follow up purpose.
Quality Management:
- Know Quality Management policy and principles.
Compliant behavior:
Handle business in compliance to ArcelorMittal Europe Flat Products compliance program
Main requirements
Minimum job-related experience to enter this job is 1 to 2 years
Language skills:
German and English are mandatory.
Engaged, motivated, dynamic, team player, IT & digitalization minded,
Clear opportunity and aim to develop into an Account Manager role
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