Head of Service Execution

vor 1 Woche

Norderstedt, Schleswig-Holstein, Deutschland SPX FLOW Vollzeit

Job Title:
Head of Service Execution

Location:
Erpe-Mere, Belgium _or_ Assen, The Netherlands _or_ Norderstedt, Germany

Hours:
Full time

Intro


The Head of Service Execution is a leadership position that involves overseeing various aspects of the Pump Solutions service operations and developing analyses and strategies to make them more efficient and grow revenues and margins.

In this role, you will focus on providing best in class service operations and develop partnerships to achieve optimum customer satisfaction.

You will be managing a team of around 20 employees across different countries in Europe. Your line manager will be our Aftermarket Director.

What you will do

  • Oversee all aspects of the serviceoriented business
  • Design, manage, and improve the service operations systems
  • Ensure global service executions are performed safely, at cost, on time and on quality
  • Increase customer satisfaction and service quality level
  • Review financial information and adjust operational budgets to promote profitability
  • Be responsible for workforce planning, including hiring, training, and supervising employees
  • Supervise staff from the various subregions and provide constructive feedback
  • Evaluate overall performance by gathering, analyzing, and interpreting data and metrics
  • Develop partnerships and manage relationships/agreements with external service partners
  • Liaise with the management team to make decisions for operational activities and set strategic goals
  • Interact with functional areas within the organization: sales, finance, engineering, manufacturing, etc.
  • Manage activities that are part of the services operations: operations processes, planning, control, performance improvement, and operations strategy
  • Develop and approve budgets and organizational policies
  • Ensure that the company runs with legality and conformity to established regulations

What do you need

  • Previous experience within the operational environment
  • Extensive knowledge and experience working as a service leader
  • Team leading experience
  • Good understanding of best practices regarding operations and service execution
  • Knowledge of MS Office and various business software (e.g. ERP, CRM)
  • Working knowledge of data analysis and performance/operations metrics
  • Fluent English in speaking and writing
  • Fluent Dutch and/or German would be an asset
  • Willingness and ability to travel maximum 30%

Who we are looking for
A strong leader with great communication and people skills to build and manage relationship across multiple and remote locations. We need a person who feels comfortable working as a part of a multidimensional team.

Creative problem-solving skills are needed to tackle complex challenges and drive the aftermarket business forward. Exceptional time management and organizational skills are desired to manage multiple operations with shifting deadlines.

Benefits
As well as a competitive salary, we also offer a comprehensive benefits package to our employees including:

  • Bonus eligibility according with the company bonus structure
  • Family friendly policies
  • Genuine progression and development opportunities with a global organization
  • Healthy minds and healthy lives resources
  • Other local benefits depending on a country

About Aftermarket Services


SPX FLOW brands each offer a diverse set of aftermarket services are calibrated to promote the longevity, productivity, and optimization of SPX FLOW processes.

SPX FLOW develops customized process solutions; therefore, the production of customized aftermarket services is frequently necessary.

From specialized genuine spare parts to intently constructed upgrades, SPX FLOW utilizes our extensive research and development tools to design precise aftermarket services fit to the customers' needs.


About SPX FLOW


As a world leader in sustainable solutions, our processing products and technologies help give our customers a wide range of capabilities across the food, beverage, and industrial markets.

Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.

We improve the world through innovative, sustainable solutions.

We've launched projects at our facilities to save energy and reduce waste, and we engineer efficiency into our products and technologies to help our customers do the same.

We put people first, creating opportunities for everyone, and we give back to our communities too. Our team members are what make SPX FLOW special.

  • Head of Procurement

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland SPX FLOW Vollzeit

    Title: Head of Procurement (Leiter Einkauf) (m/w/d)Location:Norderstedt, GermanyHours:Full TimeAbout SPX FLOWAs a world leader in sustainable solutions, our processing products and technologies help give our customers a wide range of capabilities across the food, beverage, and industrial markets. Our 5000 employees worldwide innovate to design, deliver and...

  • Head of Competence Center Business Functions

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland PALTRON GmbH Vollzeit

    Mehr als nur "Tesafilm" - die tesa SE, ist einer der weltweit führenden Hersteller von Klebstoffprodukten sowohl für Industrie und Handwerk als auch für Endverbraucher. Um die globale Digitalisierung des Unternehmens voranzutreiben, suchen wir Sie als Head of Competence Center Business Functions (m/w/d) am Standort bei Norderstedt bei Hamburg.Durch die...

  • Head of Data Management

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland PALTRON GmbH Vollzeit

    Gemeinsam mit dem CIO der tesa SE, einem der weltweit führenden Hersteller von Klebstoffprodukten, suchen wir Sie als Head of Data Management (m/w/d) am Standort Norderstedt bei Hamburg.Dabei übernehmen Sie eine Schlüsselrolle in der Konzeption und Ausrichtung der unternehmensweiten Data Management-Strategie. Sie haben die Möglichkeit das gesamte Data...

  • Head of Customer Service

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland Air Liquide Vollzeit

    **VitalAire - bei uns macht es Klick**Wir sind eines der führenden Home-Healthcare-Unternehmen in Deutschland und bieten ganzheitliche Lösungen und Konzepte für die Heimtherapie bzw. die Außerklinische Intensivpflege. Unser Angebot gliedert sich in drei Geschäftsbereiche: Respiratorische Therapien, Infusionstherapien und Außerklinische Intensivpflege....

  • service technician

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland Bauermeister Zerkleinerungstechnik GmbH Vollzeit

    To strengthen our team at the site in Norderstedt, we search for a: SERVICE TECHNICIAN (M/F/D) BAUERMEISTER ZERKLEINERUNGSTECHNIK GMBH Norderstedt Your tasks: Assembly, repairs and conversions of roll, impact and coffee grinders, including the realisation of mechanical work according to instructions or drawings Trouble-shooting of mechanical and...

  • Sales / Customer Service

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland tesa Vollzeit

    What you will do Analyze key account development and evaluate profitability, implementing corrective measures as necessaryDevelop and execute a comprehensive Key Account planBuild a strong network with regional key account managers, marketing, research and development, customer service centers, and controlling functionsManage and coordinate all tesa...

  • Service technician

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland HYDRO Systems KG Vollzeit

    Additional leading-information: Do you enjoy testing and repairing a wide range of equipment and have a technical vocational training? Have you always wanted to take a look behind the scenes of the "global players" in the aviation industry and would you like a varied job with short, international assignments? Then we should get to know each other ...

  • Technology Developer Acrylic Adhesives

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland tesa SE Vollzeit

    Contract type: Permanent Working time: Full-time Aufgaben Support of technology and product development projects Self-sufficient execution of laboratory polymerizations and development of polymerization know-how Preparative laboratory work with focus on formulation as well as analytical and adhesive testing of novel acrylate-based pressure sensitive...

  • Development Staff

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland ACTIVE ANTENNA SYSTEMS AAS GMBH Vollzeit

    We are looking for you to strengthen our team.The is a provider of transmission technology and communication systems with a focus on active and passive antennas, receiving and transmission technology. By innovative product developments we care for and enlarge our product portfolio.The spectrum covers electrical and mechanical design, development,...

  • Vp Product Payments, Cash Liquidity

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland Serrala Vollzeit

    As a global B2B FinTech software company, Serrala helps organizations automate their complex finance processes to stay ahead of the curve. With locations in Europe, North America and Asia, our 700+ employees are dedicated to servicing our customers in all industry sectors, from medium-sized companies to global players. More than 100 of S&P500 and over 50% of...

  • Sales / Customer Service

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland tesa Vollzeit

    What you will do Responsible to develop and implement application-systems for automatic adhesive tape applications at tesa automotive customers in Europe, from partial to full automation.Responsible to provide technical support to the sales team to develop, implement and sell application solutions that meet customer demands as well as advising automotive...

  • Sales / Customer Service

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland tesa Vollzeit

    Location: Level: Professionals Function: Sales / Customer Service Working Hours: Full-time Your TasksAnalyze key account development and evaluate profitability, implementing corrective measures as necessaryDevelop and execute a comprehensive Key Account planBuild a strong network with regional key account managers, marketing, research and development,...

  • Logistics specialist

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland HYDRO Systems KG Vollzeit

    Additional leading-information: Are you an organizational talent with several years of professional experience in logistics? Willingness to work, structure and strong communication skills are a matter of course for you? Have you always wanted to take a look behind the scenes of the "global players" in the aviation industry? Then we should get to know...

  • Finance / Controlling

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland tesa Vollzeit

    Location: Level: Professionals Function: Finance / Controlling Working Hours:Full-time Your Tasks Join tesa, a globally recognized adhesive tape manufacturer renowned for quality and innovation that reaches every corner of the world. As our Global Supply Chain Financial Controller, you'll play a pivotal role in steering the financial strategies of our...

  • Pricing Manager

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland Workwise Vollzeit

    Wir sind ein E-Commerce-Unternehmen und Spezialist für professionelle Zeltlösungen sowie Gartenprodukte – von Partyzelten und Gewächshäusern bis hin zu industriellen Lagerhallen und Hochbeeten. Mit unseren aktuell elf eigenen länderspezifischen Online-Shops sind wir seit vielen Jahren europaweit äußerst erfolgreich. An unserem Standort direkt an...

  • Vertrieb Manager

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland Workwise Vollzeit

    Wir sind ein E-Commerce-Unternehmen und Spezialist für professionelle Zeltlösungen sowie Gartenprodukte – von Partyzelten und Gewächshäusern bis hin zu industriellen Lagerhallen und Hochbeeten. Mit unseren aktuell elf eigenen länderspezifischen Online-Shops sind wir seit vielen Jahren europaweit äußerst erfolgreich. 000 m2 großes Logistikzentrum...

  • Digital Team Lead

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland Johnson & Johnson Vollzeit

    Customer Service Digital Team Lead (m/w/d)Overall purpose of job:Leading a team of up to 20 Customer Service Representatives, specifically focused on eCommerce. Coordinating and monitoring all Compliance related aspects for the Customer Services Function Ensuring service continuity and continuously improving service quality for internal and external...

  • Manager(m/w/d) im E-Commerce

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland Workwise Vollzeit

    Wir sind ein E-Commerce-Unternehmen und Spezialist für professionelle Zeltlösungen sowie Gartenprodukte – von Partyzelten und Gewächshäusern bis hin zu industriellen Lagerhallen und Hochbeeten. Mit unseren aktuell elf eigenen länderspezifischen Online-Shops sind wir seit vielen Jahren europaweit äußerst erfolgreich. 000 m2 großes Logistikzentrum...

  • Technischer Support

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland Steelwrist Deutschland GmbH Vollzeit

    Join our Team as a Technical Support / Service Technician / Mechatronics Technician / Heavy Equipment Technician (m/f/d) in the Construction Equipment Industry Providing technical support for customers and service technicians Performing repairs and maintenance on our range of products Assisting customers and dealers in after-sales areas Good...

  • Elektroniker / Elektriker als Servicetechniker im Außendienst (m/w/d) Region Hamburg, Norderstedt

    vor 1 Woche

    Norderstedt, Schleswig-Holstein, Deutschland Kaffee Partner GmbH Vollzeit

    Job Title: Service Technician for Kaffee Partner Service GmbHKaffee Partner Service GmbH - Your Future Employer:Kaffee Partner is the leading provider of high-quality coffee machines for medium-sized businesses. Every day, companies in Germany, Austria, and Switzerland enjoy our freshly brewed coffee specialties with just the touch of a button. With a team...