Fachadministratorin Beschwerdemanagement/Bürgerdialog

vor 1 Woche

Leverkusen, Nordrhein-Westfalen, Deutschland Stadt Leverkusen Vollzeit

Join the team in Leverkusen Our company is dedicated to developing the city and its community every day, alongside its employees. You can be part of this growth too

Our department 'Mayor, Council, and Districts (01)' is currently seeking a competent Specialist Administrator for Complaint Management/Citizen Dialogue (m/f/d) to join the team as soon as possible on a full-time, permanent basis.

Your Responsibilities:

  • Lead the processing of citizens' inputs through Leverkusen's Ideas and Complaint Management system
  • Responsible for the specialized administration of the Defect Reporter on the Participation Portal NRW
  • Independently design the further development of the Defect Reporter and train moderators
  • Act as a practical mentor for trainees
Your Qualifications:
  • Qualification for career group 2.1 or equivalent
  • Completion of Administrative Training II or
  • Completion of a university degree (Diploma (FH) or Bachelor) in Information Management, Administrative, Economic, Communication or Social Sciences, Business Engineering, or a related field with professional experience
Your Strengths:
  • Demonstrate IT affinity
  • Empathetic and engaging personality
  • Communicate transparently and target group-oriented
  • Handle conflict situations confidently and solution-oriented
  • Enjoy close collaboration with citizens and the Mayor
  • Ideally, have experience in handling complaints or defect reports and interdisciplinary collaboration
What We Offer:
  • COMPENSATION: A salary according to pay group 10 TVöD, ranging from €3895.33 to €5433.63 gross per month full-time, as well as annual performance-based bonuses
  • BALANCE: Various working time models for optimal work-life balance, compensation for overtime, 30 days of paid leave, and additional holidays off; Home office; Support with finding accommodation for employees in Leverkusen
  • DEVELOPMENT: Internal and external training opportunities including educational leave
  • HEALTH: Diverse offerings in the area of company health promotion (available during working hours)
  • SECURITY: Financial benefits; guaranteed annual bonus and additional company pension for employees under collective agreement
  • DISCOUNTS: Reduced-price Germany ticket as a job ticket and Corporate Benefits

  • Fachadministrator in

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    Leverkusen, Deutschland Stadt Leverkusen Vollzeit

    Leverkusen wächst. Mehr als 169.000 Menschen lieben den Rhein und die Kultur, den Sport und die Gemeinschaft, die Dynamik und Vielfalt. Für all das setzen wir uns ein: Mit 3.400 Mitarbeitenden entwickeln wir unsere Stadt Tag für Tag weiter. Uns selbst übrigens auch. Wachsen Sie mit? Unser Fachbereich Oberbürgermeister, Rat und Bezirke (01) sucht im...