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Customer Service Koordinator

vor 3 Monaten

Waiblingen, Baden-Württemberg, Deutschland Bosch Vollzeit

Unternehmensbeschreibung

Die Bosch Healthcare Solutions GmbH mit Sitz in Waiblingen ist eine hundertprozentige Tochtergesellschaft der Bosch-Gruppe. Unsere Produkte und Dienstleistungen tragen zur Gesundheit bei und verbessern die Lebensqualität der Menschen. Damit schaffen wir "Technik fürs Leben". Mit unserer hohen Technologiekompetenz sind wir präferierter Partner für innovative Lösungen in den Bereichen Gesundheit und Medizintechnik.

Stellenbeschreibung

Als Customer Service Koordinator der Bosch Healthcare Solutions sind Sie der Dreh- und Angelpunkt für exzellenten Service. Sie kombinieren wissenschaftliches und technisches Verständnis mit einer starken Serviceorientierung. Ihre Hauptaufgabe ist es, den reibungslosen Betrieb unseres Medizinproduktes Vivatmo im Markt sicherzustellen, insbesondere um die Zufriedenheit unserer Vertriebspartner und Endkunden in internationalen Märkten zu gewährleisten Sie sind verantwortlich für die Bearbeitung und Lösung von Kundenanfragen sowie Reklamationen im Rahmen des 3rd Level Supports. Zusätzlich koordinieren Sie die Kommunikation und Abstimmung mit unseren externen Dienstleistern Sie agieren eigenständig oder koordinieren bei komplexen und neuartigen Problemen zwischen verschiedenen Bereichen der BHCS Sie qualifizieren externe Vertriebs- und Servicepartner durch Schulungen und Trainings Ergänzend dazu sind Sie Teil von spezifischen Service-Projekten, übernehmen eigenständige Teilprojekte und setzen diese um

Qualifikationen

Ausbildung: Abgeschlossene Ausbildung oder Bachelorabschluss in einem relevanten Bereich ( Medizintechnik, Biomedizin, Gesundheitswissenschaften) oder vergleichbare Qualifikation Erfahrungen und Know-How: Vorzugsweise Erfahrung im Customer Service, insbesondere in der Medizintechnik oder einer vergleichbaren Branche. Ein tieferes Verständnis für Kundenbedürfnisse und Dienstleistungsorientierung. Zusätzliche ERP- und IT-Kenntnisse sind von Vorteil Persönlichkeit/Arbeitsweise: Eigenverantwortliche, strukturierte und zielorientiert Arbeitsweise mit einem ausgeprägten Organisationstalent. Zudem sind Sie sehr dienstleistungsorientiert und verfügen über einen souveränen Umgang mit Konflikt- und Kritiksituationen und behalten in stressigen Situationen stets den Überblick Sprachen: Sehr gute Kommunikationsfähigkeiten in Deutsch und Englisch (Wort und Schrift) Reisebereitschaft: Je nach Schulungs- bzw. Trainingsvolumen ist eine grundsätzliche Reisebereitschaft erforderlich (ca. 5%)

Zusätzliche Informationen

Du hast Fragen zum Bewerbungsprozess?

Lorena Dereser(Personalabteilung)