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    Ihre AufgabenAls Sachbearbeiter Customer Service sind Sie der zentrale Ansprechpartner für unsere Kunden. Sie nehmen Aufträge telefonisch und schriftlich entgegen, überwachen die Sendungsnachverfolgung und bearbeiten Reklamationen.Ein weiterer wichtiger Aspekt Ihrer Arbeit ist die Termingerechte Erfassung der Aufträge in der Warenwirtschaft SAGE,...


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  • Hanau, Hessen, Deutschland VIRION med. u. pharm. Handelsgesellschaft mbH Vollzeit

    Unser AngebotWir suchen einen engagierten Sachbearbeiter Customer Service, der sich in unserem Team einbringen möchte. Als Teil der VIRION med. u. pharm. Handelsgesellschaft mbH, einem Unternehmen der PHOENIX group, werden Sie Teil eines erfolgreichen und zukunftssicheren Familienunternehmens sein.Ihre AufgabenAls zentraler und fachlicher Ansprechpartner...

Leiter (M/w/d) Customer Service

vor 3 Monaten


Hanau, Hessen, Deutschland VIRION med. u. pharm. Handelsgesellschaft mbH Vollzeit
In der VIRION med. u. pharm. Handelsgesellschaft mbH ist ab sofort die Stelle eines Leiters (m/w/d) Customer Service zu besetzen.

**Ihre Aufgaben**:

- Operative und disziplinarische Leitung des Bereichs Customer Service inklusive Teamentwicklung
- Konzeptionelle Steuerung der Kernprozesse des Customer Service
- Optimierung der Prozessabläufe im eigenen Bereich und zu den Schnittstellen
- Entwicklung von zukunftsorientierten Service-Instrumenten inkl. der Steuerung durch Bereichskennzahlen

**Ihr Profil**:

- Betriebswirtschaftliche Ausbildung oder Studium und langjährige Berufserfahrung im Bereich Customer Service mit ausgewiesener Führungserfahrung
- Ideal: Branchenkenntnisse Pharma-/Gesundheitsmarkt
- Projekterfahrung und versierter MS-Office Profi, Kenntnisse in WaWi und Auftragserfassung von Vorteil
- Gute Englischkenntnisse
- Durchsetzungsvermögen, Verhandlungsgeschick, unternehmerisches Denken und Handeln

Bitte bewerben Sie sich online mit Angabe Ihrer Gehaltsvorstellung sowie Ihres frühestmöglichen Eintrittstermins. Ihr Ansprechpartner ist Gianluca Gacioppo, Recruiter, Personal Deutschland. Wir freuen uns auf Ihre Bewerbung