Customer Service Team Lead for Latin America

Vor 5 Tagen


Hanau, Hessen, Deutschland Europcell GmbH Vollzeit
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team in Latin America. As a key member of our customer service team, you will be responsible for leading and managing a team of customer service representatives, ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Lead and manage a team of customer service representatives, providing guidance and support to ensure excellent customer service.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with the sales department to ensure seamless communication and coordination.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and maintain relationships with key customers and stakeholders.
Requirements
  • 5+ years of experience in customer service or a related field.
  • Proven leadership and management skills, with experience in leading a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Fluent in English and Spanish, with basic knowledge of German.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
About Us

Europcell GmbH is a leading international trading company in the pulp and paper industry. We are committed to providing exceptional customer service and support to our customers around the world. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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