Customer Success Manager
Vor 4 Tagen
Job Title: Customer Success Manager – Germany
Type: Permanent - Full time; Cyber Security Software Vendor
Location: Munich / Home-based
Salary: €100,000 base salary
We are looking for a Customer Success Manager (CSM) for one of our sector-leading and highly esteemed clients, renowned for their innovative cyber security solutions.
In this role, the Customer Success Manager (CSM) will be responsible for driving customer retention, renewals, satisfaction, and growth. Success in this position requires strong relationship management and technical expertise. The CSM will work closely with business leaders, implementing strategies to align with customer business needs and orchestrating cross-functional teams to ensure a seamless transition from deployment to ongoing operations. We are seeking a hands-on, results-driven candidate fluent in German.
Responsibilities:
Manage Enterprise-level customer accounts, ensuring early value realization, timely renewals, and revenue growth.Navigate complex organizations, build strategic client relationships, and secure commitment at a senior level.Create effective Success Plans based on customer objectives, providing proactive service to ensure timely renewals, platform adoption, and revenue growth.Lead customer-facing sessions, including Quarterly Business Reviews and executive briefings.Proactively identify risks to renewals and long-term relationships and mitigate them accordingly.Act as the primary point of contact, handling escalations and driving timely resolutions.Monitor customer health through product usage and satisfaction tracking.Communicate account status to relevant internal stakeholders.Advocate for customer needs with cross-functional teams.Conduct regular meetings, both on and off-site, to understand customer business requirements.Assist in the development of technical educational, marketing, and sales materials.Requirements:
4+ years of customer-facing experience in Software / SaaS.Software delivery experience, ideally in the cyber security space.Proven success with enterprise-level customers.Strong understanding of stakeholder management and ownership.Fluent in German.Apply now for immediate consideration
-
Customer Success Manager
vor 2 Wochen
Stuttgart, Deutschland ZKM Consulting VollzeitJob Title: Customer Success Manager – GermanyType: Permanent - Full time; Cyber Security Software VendorLocation: Munich / Home-basedSalary: €100,000 base salaryWe are looking for a Customer Success Manager (CSM) for one of our sector-leading and highly esteemed clients, renowned for their innovative cyber security solutions.In this role, the Customer...
-
Customer Success Manager
Vor 6 Tagen
Stuttgart, Baden-Württemberg, Deutschland ZKM Consulting VollzeitJob Title: Customer Success Manager – GermanyType: Permanent - Full time; Cyber Security Software VendorLocation: Munich / Home-basedSalary: €100,000 base salaryWe are seeking a highly skilled Customer Success Manager (CSM) to drive customer retention, renewals, satisfaction, and growth for one of our esteemed clients in the cyber security space.The...
-
Customer Success Manager
Vor 6 Tagen
Stuttgart, Baden-Württemberg, Deutschland ZKM Consulting VollzeitJob Title: Customer Success Manager – GermanyType: Permanent - Full time; Cyber Security Software VendorLocation: Munich / Home-basedSalary: €100,000 base salaryWe are seeking a highly skilled Customer Success Manager (CSM) to drive customer retention, renewals, satisfaction, and growth for one of our esteemed clients in the cyber security space.The...
-
Senior Customer Success Manager
Vor 3 Tagen
Stuttgart, Baden-Württemberg, Deutschland Flip GmbH VollzeitRevolutionize the Way Frontline Employees WorkAt Flip GmbH, we're on a mission to empower every employee with the world's most used employee app. As a Senior Customer Success Manager, you'll play a crucial role in driving customer success and revolutionizing the way frontline employees work.Key ResponsibilitiesProactively manage and onboard strategic...
-
Senior Customer Success Manager
Vor 3 Tagen
Stuttgart, Baden-Württemberg, Deutschland Flip GmbH VollzeitRevolutionize the Way Frontline Employees WorkAt Flip GmbH, we're on a mission to empower every employee with the world's most used employee app. As a Senior Customer Success Manager, you'll play a crucial role in driving customer success and revolutionizing the way frontline employees work.Key ResponsibilitiesProactively manage and onboard strategic...
-
Senior Customer Success Manager
vor 2 Wochen
Stuttgart, Baden-Württemberg, Deutschland Flip GmbH VollzeitUnsere MissionWir bei Flip GmbH sind auf der Suche nach einem erfahrenen Senior Customer Success Manager, der unsere Kunden erfolgreich und zufrieden macht. Unsere Mission ist es, die Arbeitsweise von Frontline-Belegschaften zu revolutionieren und ihnen eine Stimme zu geben.Die RolleAls Senior Customer Success Manager bei Flip GmbH sind Sie verantwortlich...
-
Senior Customer Success Manager
vor 2 Wochen
Stuttgart, Baden-Württemberg, Deutschland Flip GmbH VollzeitUnsere MissionWir bei Flip GmbH sind auf der Suche nach einem erfahrenen Senior Customer Success Manager, der unsere Kunden erfolgreich und zufrieden macht. Unsere Mission ist es, die Arbeitsweise von Frontline-Belegschaften zu revolutionieren und ihnen eine Stimme zu geben.Die RolleAls Senior Customer Success Manager bei Flip GmbH sind Sie verantwortlich...
-
Customer Success Manager
vor 2 Wochen
Stuttgart, Baden-Württemberg, Deutschland Flexopus VollzeitBeschreibungAls Customer Success Manager bei Flexopus bist du verantwortlich für die erfolgreiche Implementierung und Nutzung unserer Workplace Management Software bei unseren Kunden. Du arbeitest eng mit unseren Kunden zusammen, um ihre Bedürfnisse zu verstehen und unsere Lösung an ihre Anforderungen anzupassen.AufgabenVerhandlungssicheres Deutsch und...
-
Customer Success Manager
vor 2 Wochen
Stuttgart, Baden-Württemberg, Deutschland Flexopus VollzeitBeschreibungAls Customer Success Manager bei Flexopus bist du verantwortlich für die erfolgreiche Implementierung und Nutzung unserer Workplace Management Software bei unseren Kunden. Du arbeitest eng mit unseren Kunden zusammen, um ihre Bedürfnisse zu verstehen und unsere Lösung an ihre Anforderungen anzupassen.AufgabenVerhandlungssicheres Deutsch und...
-
Customer Success Manager
Vor 2 Tagen
Stuttgart, Baden-Württemberg, Deutschland Flexopus VollzeitAufgabenAls Customer Success Manager*In bist du verantwortlich für die Betreuung und Beratung von Kunden und Interessenten unseres Start-ups Flexopus. Du hältst Kundenpräsentationen, führst Vertriebs-Calls durch, schreibst Angebote und bringst das Ganze zum Vertragsabschluss. Außerdem arbeitest du mit an der internationalen Vertriebsstrategie sowie der...
-
Customer Success Manager
Vor 2 Tagen
Stuttgart, Baden-Württemberg, Deutschland Flexopus VollzeitAufgabenAls Customer Success Manager*In bist du verantwortlich für die Betreuung und Beratung von Kunden und Interessenten unseres Start-ups Flexopus. Du hältst Kundenpräsentationen, führst Vertriebs-Calls durch, schreibst Angebote und bringst das Ganze zum Vertragsabschluss. Außerdem arbeitest du mit an der internationalen Vertriebsstrategie sowie der...
-
Customer Success Engineer
vor 3 Wochen
Stuttgart, Deutschland ZEREN VollzeitCustomer Success Engineer / Solution Engineer | Series A Security SaaS | Remote working within Germany | Up to €120K base salary + bonus + equityWe are excited to be partnering with a fantastic Series A scale-up in Germany, that is actively looking for a Customer Success Engineer to join their team. This role involves close collaboration with customers to...
-
Technical Project Manager
vor 1 Woche
Stuttgart, Baden-Württemberg, Deutschland Flip VollzeitAbout the RoleWe are seeking a highly skilled Technical Project Manager to lead our Customer Success Engineering team. As a key member of our team, you will be responsible for the personal development and guidance of a talented team, while actively contributing to the growth and success of our enterprise customers.Key ResponsibilitiesManage diverse IT and...
-
Technical Project Manager
vor 1 Woche
Stuttgart, Baden-Württemberg, Deutschland Flip VollzeitAbout the RoleWe are seeking a highly skilled Technical Project Manager to lead our Customer Success Engineering team. As a key member of our team, you will be responsible for the personal development and guidance of a talented team, while actively contributing to the growth and success of our enterprise customers.Key ResponsibilitiesManage diverse IT and...
-
Senior Customer Success Manager
vor 3 Wochen
Stuttgart, Baden-Württemberg, Deutschland Flip GmbH VollzeitÜber unsFlip GmbH ist ein innovatives Unternehmen, das sich auf die Entwicklung von Mitarbeiter-Apps spezialisiert hat. Unsere Mission ist es, die Arbeitsweise von Frontline-Employees zu revolutionieren und ihnen eine Stimme zu geben.Die RolleWir suchen einen erfahrenen Customer Success Manager, der unsere Kunden erfolgreich und zufrieden macht. Als Teil...
-
Senior Customer Success Manager
vor 3 Wochen
Stuttgart, Baden-Württemberg, Deutschland Flip GmbH VollzeitÜber unsFlip GmbH ist ein innovatives Unternehmen, das sich auf die Entwicklung von Mitarbeiter-Apps spezialisiert hat. Unsere Mission ist es, die Arbeitsweise von Frontline-Employees zu revolutionieren und ihnen eine Stimme zu geben.Die RolleWir suchen einen erfahrenen Customer Success Manager, der unsere Kunden erfolgreich und zufrieden macht. Als Teil...
-
Customer Success Strategist
vor 2 Wochen
Stuttgart, Baden-Württemberg, Deutschland Onventis Vollzeit{"h1": "Empower Customer Success through Strategic Guidance", "p": "At Onventis, we're seeking a Customer Success Manager to play a critical role in ensuring our customers maximize the value of our software solutions. As a key member of our Customer Success team, you'll be responsible for building and maintaining robust relationships with our customers,...
-
Customer Success Strategist
vor 1 Woche
Stuttgart, Baden-Württemberg, Deutschland Onventis Vollzeit{"h1": "Empower Customer Success through Strategic Guidance", "p": "At Onventis, we're seeking a Customer Success Manager to play a critical role in ensuring our customers maximize the value of our software solutions. As a key member of our Customer Success team, you'll be responsible for building and maintaining robust relationships with our customers,...
-
Senior Customer Success Manager
vor 1 Woche
Stuttgart, Baden-Württemberg, Deutschland Flip GmbH VollzeitRevolutionize the Way Frontline Employees WorkAt Flip GmbH, we're on a mission to empower every employee with the world's most used employee app. As a Senior Customer Success Manager, you'll play a crucial role in driving customer success and satisfaction.Key ResponsibilitiesProactively onboard and manage our strategic mid-market and enterprise customers to...
-
Senior Customer Success Manager
vor 1 Woche
Stuttgart, Baden-Württemberg, Deutschland Flip GmbH VollzeitRevolutionize the Way Frontline Employees WorkAt Flip GmbH, we're on a mission to empower every employee with the world's most used employee app. As a Senior Customer Success Manager, you'll play a crucial role in driving customer success and satisfaction.Key ResponsibilitiesProactively onboard and manage our strategic mid-market and enterprise customers to...
