Senior Director, Head of Strategy Consulting
vor 1 Monat
Keys to Success
- Client-centric obsession with focus on high quality service, delivery, and retention
- Highly logical, analytical, and innovative thinker
- Ability to develop, track, and analyze KPIs to drive business performance
- Thrive managing and growing client relationships at the senior level as well as identifying and capitalizing on new business development opportunities
- A passion for leading teams and providing both formal and informal mentorship
- Very strong organization and prioritization skills
- Strong verbal and written communication skills
- Strong multitasking skills
- Understand and leverage the firm’s full offering of services to clients
- Oversee onboarding of new clients and the customer journey
- Review all current client retention and delivery processes, resources, tools, data and develop a plan for improvements
- Build and lead a highly skilled delivery team ensuring the highest levels of client satisfaction
- Oversee achievement of performance related to client deliverables
- Manage and track teams on continuous improvement projects aimed at increasing the efficiency and effectiveness of our service delivery
- Manage and resolve client issues
- Some travel required to facilitate management, training, and client interaction
Preferred Experience
- A minimum of 10 years of management consulting experience, preferably in strategy
- Experience in top-ten strategy consulting preferred but not required
- 7 years of project management or technical leadership experience
- Director or Sr. Director experience
- MBA or graduate degree
- Demonstrated record of success in business development and strategic account management
- Strong network for recruitment, business development, and partnership opportunities
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