Customer Support Administrator

Love knowing your opinions matter? Our Customer Support Administrators do
 

We are looking for a Customer Support Administrator to join our team in Osnabruck to be responsible for performing various administration tasks related to service and spare parts delivery.

As Customer Support Administrator, in your daily tasks, you will:

• Complete all invoicing activities for spare parts sales, service contracts and service visits, including labor and expenses, for both intercompany and customer direct billing
• Update cases and work orders as required by global processes after invoicing is complete
• Communicate invoicing discrepancies and support in resolution when applicable
• Process credit invoices as needed and approved
• Secure efficient administration processes
• Support the Customer Support Coordinator, Service Contract Coordinator, Customer Care Manager and other internal stakeholders in regards to customer enquiries on invoices
• Ensures time sheets and overtime claims are processed in timely manner to meet payroll cut-off and all costs are allocated to the correct cost centers.
• Follows up with engineers on service reports, to ensure they are completed, processed and stored according to global procedures.

Who are we?

We are a team of problem-solvers from all over the world, proud to be working on transforming the future of food. As world leaders in advanced food processing solutions, we can contribute to creating a world where quality food is produced sustainably and affordably â but we need a Customer Support Administrator to help us get the most out of this opportunity.

What´s in it for you?

Thereâs nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at Marel. You can also expect: 

• Freedom to take initiative and make an impact in a growing global business
• Recognition for your achievements
• Clear objectives and realistic demands
• An environment of trust and respect

What kind of a person are you?

We encourage each of our 7,500+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. Weâre committed to creating an inclusive culture and welcome new colleagues from all walks of life.  To be succesfull in this role, you recognize yourself in the profile below

• Education in business administration or similar, preferred
• Experience in invoicing
• Knowledge of customer service processes and preferably worked in a Sales/Service environment
• Experience with ERP systems (Microsoft Dynamics) and/or CRM systems (Saleforce.com / ServiceMax)
• A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals
• Excellent communication skills and ability to work in a multi-discipline team environment
• Ability to build trust and lasting relationships with the customers
• Ability to work well with a team as well as independently to get things done under deadline  
• Detail focused and accurate
• Good command of English and German

Interested?

If you love knowing your opinions matter, let us know by applying for this role.

For more information about this position, please contact our Talent Acquisition Lead Service, Niels Spit: niels.spit@marel.com
 

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